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Answers to the most common questions:

Warranty Information

If you are located in the EU, please see our EU warranty page here. We're disappointed if you're not completely satisfied with your GoPro purchase. We take a lot pride in our products and service! If you are experiencing a problem with a GoPro purchase, please take a minute to read the information below to determine if your issue is covered under the GoPro warranty. 30 DAY MONEY BACK GUARANTEE: (GoPro Webstore Purchases) We want you to be totally psyched about the products you purchase from GoPro's online store. If at... Read More »

GoPro Shipping Policy

International Shipping: To which countries does GoPro ship? GoPro ships to over 200 countries all over the world. All international shipping locations are listed as options during checkout. International Shipping: Will I be responsible for import duty, VAT, or other taxes outside of the US? We now ship to many EMEA/APAC countries from our EMEA/APAC shipping facility. For orders shipping to the EMEA/APAC shipping zone, VAT is included in the item price for some countries, but not for others.... Read More »

Delivery Time Estimates and Map for Domestic US Deliveries

The time it takes to receive your order depends on the Shipping Method you choose during checkout, and the time of day you place your order. Please see table below for the shipping times according to shipping method, and a map of shipping times for UPS ground. Time estimates assume orders are placed before 10:30AM PT. Orders placed after this time will ship the following business day. UPS Ground, 1-3 business days West coast, 5-7 business days East coast, a bit longer if you live off the beaten path FedEx 2-Day,... Read More »

How to Return a GoPro Webstore Purchase

GOPRO WEBSTORE RETURN INSTRUCTIONS:If you bought your product directly from GoPro on gopro.com, and you are not satisfied with your purchase within 30 days of receipt, you can return it following the below procedure. Your card will be credited upon receipt of the returned merchandise. Request an RMA (Return Merchandise Authorization) number by contacting GoPro Customer SupportPackage products along with a copy of the RMA form.Write the RMA number on the outside of the box and send to (items must be received by GoPro within 14 days of issuing the RMA):... Read More »

How to Purchase Multiple Cameras/Bulk Ordering

You are more than welcome to purchase up to three (3) cameras from our online web store. If you would like to make a purchase larger than three cameras, please contact our Sales Support Team to see if an exception can be made. You can contact one of our sales support reps at the below number: Monday - Friday: 6am - 6pm Pacific timeSaturday and Sunday: 7am - 4pm Pacific time Toll free (within the US, excluding Alaska)1 (888) 600-4659 From all other locations1 (650) 980-0252 Please note that discounts are... Read More »

Countries and Territories GoPro Doesn’t Ship To

GoPro ships to the 200+ countries worldwide listed as options during checkout, but there are some regions we currently cannot ship to. GoPro does not ship to: Albania Algeria Angola Ashmore and Cartier Islands Azerbaijan Bangladesh Benin Bouvet Island British Indian Ocean Territory Burkina Faso Burundi Cameroon Cape Verde Central African Republic Chad Clipperton Island Comoros Congo, Democratic Republic of the Congo, Republic of the Coral Sea Islands Côte d'Ivoire Cuba Equatorial Guinea French Southern and Antarctic Lands Gabon Gambia, The Ghana Guinea Guinea-Bissau Indonesia Iran Iraq Kazakhstan Korea, North Kosovo... Read More »

Customer Responsibility for Import Duty, VAT, or Other Taxes Outside of the US

We now ship to many EU countries from our EU shipping facility. VAT is included in the item price for the following EU countries: VAT is not included in the item price for the following EU countries. Customers are liable for VAT upon delivery. Customers with shipping addresses outside of the US are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your... Read More »

How to Return a GoPro Product that was Purchased from a Retail Store

Each individual retailer will have their own returns policy. Please contact the retailer you purchased from to determine their return policy and process. GoPro's '30 day guarantee' policy only applies to products purchased directly from the GoPro Web Store.

Shipping Cost Calculation

Shipping cost is determined by the weight & size dimensions of your purchased items, the distance between our warehouse in CA and your shipping address, and how quickly you request the package be delivered (i.e. Ground vs 2Day vs Next Day, etc.).

How to Cancel an Order

If you are looking to cancel an order that was recently placed, please immediately give us a call and one of our Support Reps will be able to help out. This page provides the numbers to call to cancel your order: GoPro Support Telephone Numbers. Once an order once has been placed, there is a very short time frame where we are actually able to cancel, so we can not guarantee that we will be able to cancel your order. All orders typically ship out within 24 hours of ordering. Should... Read More »