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GoPro App

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Answers to the most common questions:

Video Tutorial – Pairing your HERO4 and Windows Phone

Learn the steps to pairing your HERO4 and Windows Phone so you can connect and control your camera through the GoPro App.

GoPro App Common Questions

The following are answers to several common GoPro App questions: ​How do I change my password for my GoPro?Please follow the instructions on this page: http://gopro.com/support/articles/wi-fi-name-passwordHow close do I need to be to my camera? Why is preview not supported?​You should able to fully control your camera up 50ft. This will vary due to potential wireless congestion and the environment in which you are using the app.​ ​Why is preview not supported?​More often than not, this is the result of using a resolution that is too high to be played back... Read More »

Wireless Camera Software Update Troubleshooting

This article contains common issues that customers might run into while going through the Over the Air (OTA) update process. Camera gets stuck in update during OTA process Follow these instructions if the camera gets stick in updating during the OTA process: Remove and reinsert battery. Press Power button to power ON the camera. The update should complete as expected. If the update does not complete within 5 minutes, go back to step 1. If the update does not complete a second time, proceed to step 4. Attempt the firmware update... Read More »

Pairing the GoPro App to a HERO4 Camera (with Older Camera Software)

Learn the steps and tips on how to best pair your HERO4 or HERO+ LCD camera with the GoPro App on your mobile device. Written Instructions: Step 1: Open the GoPro App and select "Connect Your Camera". Step 2: At the bottom of the screen select "Add New Device". Step 3: Select your camera model for the list of devices. Step 4: Press the Power/Mode button repeatedly until you the “Setup” menu on the screen. Then press the Shutter button to select into the Setup menu. Step 5: Press the Shutter... Read More »

What is Trim + Share?

Question What is Trim + Share in the GoPro App? Where does it apply? GoPro App Answer This new feature enables you to create short video clips on your phone or tablet and share them to Instagram, Facebook, YouTube and more.*Watch this video to learn about on-app video trimming. Press the Trim icon in playback mode, and choose a 5, 15, or 30 second clip from any of your recorded content, and save it for sharing without transferring entire videos to your mobile device. GoPro App Trimming Compatibility• All Wi-Fi enabled... Read More »