Step 1
Download the UPDATE folder to your computer

Step 2
Insert the camera's microSD 1 into a computer using one of the following adapters:

  • Using a microSD card adapter
    • Insert microSD card 1 into a microSD card adapter.
    • Insert the adapter into a computer.

GoPro Vertical Separator

  • Using a microSD card USB reader
    • Insert microSD card 1 into a microSD card USB reader.
    • Insert the reader into a computer.

Step 3
Find and move the UPDATE file to microSD card 1:

a. Click Finder.

b. Click Downloads on the left side of Finder window.

c. Double-click the UPDATE.zip file to open it.

d. Locate the microSD card on the left under Devices.

Be sure to move the UPDATE folder (containing the update files) to the root level of the microSD card.


Do not drag an update folder with numbers added to the end such as UPDATE(1), UPDATE(2) if they appear.

Step 4
Start the camera update:

a. Be sure the camera is powered off.

b. Insert microSD card 1 into the camera.
(Using your fingernail, press the card in firmly until it clicks into place.)

c. Insert a second microSD card into the other slot in the camera.
(This card doesn't contain any update files. It just needs to be inserted for the update to work.)

d. Power on the camera.

The camera beeps and powers off and on a few times during the update process.
When the update is complete, your camera status screen displays a check mark.

  • Using a microSD card adapter
    • Insert microSD card 1 into a microSD card adapter.
    • Insert the adapter into a computer.

GoPro Vertical Separator

  • Using a microSD card USB reader
    • Insert microSD card 1 into a microSD card USB reader.
    • Insert the reader into a computer.

Step 3
Find and move the UPDATE file to microSD card 1:

a. Click on the ‘Windows’ icon on the lower left corner of your screen.    

b. Click on the ‘Computer’ link in the right-hand list.     

c. Click on the ‘Downloads’ link on the left side to find the UPDATE.zip file.

d. Right-click on the UPDATE.zip.file, click “Extract All”, then Save.    

Do not change the destination folder.    

e. You will now see the UPDATE folder you just ‘extracted’ next to the original UPDATE.zip file you downloaded.

f. Look under the DEVICES section on the left of the Finder window. You will see your microSD card listed as ‘NO NAME’. Drag the files inside the UPDATE folder to your microSD card labeled ‘NO NAME’. 

Be sure to move the UPDATE folder (containing the update files) to the root level of the microSD card.

Do not drag an update folder with numbers added to the end such as UPDATE(1), UPDATE(2) if they appear.    

g. Safely remove the microSD card from your computer.

Step 4
Start the camera update:

a. Be sure the camera is powered off.

b. Insert microSD card 1 into the camera.
(Using your fingernail, press the card in firmly until it clicks into place.)

c. Insert a second microSD card into the other slot in the camera.
(This card doesn't contain any update files. It just needs to be inserted for the update to work.)

d. Power on the camera.

The camera beeps and powers off and on a few times during the update process.
When the update is complete, your camera status screen displays a check mark.

Problems?

If you get a “Camera Update Failed” message, remove and re-insert the battery, and then restart this process from the beginning.

Still having problems? Contact GoPro Support