What's the issue?

The camera screen reads 'File Not Supported' and the video will not play back when trying to play back with the LCD Touch Display or over HDMI.

Where does it apply?

  • HERO4
  • HERO3+
  • HERO3

How to fix it

The "File Not Supported" message will appear if an individual chapter from a multi-chapter video was deleted on a computer, and an attempt is made for that video to be played back with an LCD Touch Display or over HDMI.

If you wish to play back footage using an LCD Touch Display or over HDMI output the best practice is to not delete individual chapters of a multi-chapter video.

This message can also be displayed if a microSD card containing a file that was taken with a different GoPro camera model is inserted, and playback is attempted.