What's the issue?

If you are experiencing a problem where your phone or tablet is disconnecting from your camera's Wi-Fi network, this FAQ should help top resolve the problem. Here are some of the messages that you may receive on your mobile device:

  • Avoided poor internet connection
  • Internet connection is unstable
  • Internet not available
  • Network disabled, poor connection
  • Network disabled because internet connection is slow
  • Poor Connection / Connection Lost

Where does it apply?

  • GoPro App
  • HERO4
  • HERO3+
  • HERO3
  • HD HERO2

How to fix it

Step 1: There are a few Wi-Fi settings that will make a difference here.  You can find them by going to the Advanced Wi-Fi Settings on your Android device.  Note that not all devices will have all of these settings.  It is likely that you will only have one of these setting options.

  • "Check for Internet service". If present make sure this setting is unchecked.  If this is checked the phone will try to verify if the access point has internet connectivity.  Since the camera's Wi-Fi does not have internet, it results in an error.  Example device: Samsung Galaxy S3.
  • "Smart Network Switch" / "Auto network switch".  If present try disabling this setting.  If this setting is enabled it will prompt the camera to automatically switch to a Wi-Fi network with an internet connection.  Since the camera's Wi-Fi does not have internet, it switches to a different Wi-Fi network.  Example device: Samsung Note 3, Samsung Galaxy S4.
  • "Smart Mode".   This needs to be turned OFF.  When enabled the phone drops the GoPro App connection when within range of a more popular network such as a Home or Office network. .  To disable go into Settings -> Connections -> Wi-Fi -> Smart mode. Example device: Samsung Galaxy S4.
  • AT&T carrier specific - Smart Wi-Fi - This is an app that comes on AT&T phones.  If this app is installed, it needs to be uninstalled or disabled.
  • "Avoid poor connection".  If present, make sure that this setting is unchecked. Example device: Nexus 5.
  • "Auto connect". This setting allows the phone to automatically connect to known Wi-Fi networks.  If present, try disabling this.   Example device: Samsung Galaxy S3.

Step 2: Disable Smart Wi-Fi apps that may be included on the phone.  For example, on AT&T's Samsung Galaxy S3 they include an app called AT&T Smart Wi-Fi.  This app can force auto-connecting to known Wi-Fi networks.  Other carriers may have similar apps.  If present, try disabling these apps. 

Step 3: If you are unable to connect to the camera's Wi-Fi network, your mobile device will likely display "Authenticating…", "Saved & Secured" or "Incorrect Password" in your Wi-Fi settings menu. More often than not, this is a result of entering in the password incorrectly. If you have simply forgotten the password, for legacy cameras (HERO3+ and older) we strongly recommend running through an update to reset your Wi-Fi network name and password:  http://www.gopro.com/update. For HERO4 cameras we recommend performing a Wi-Fi Reset through the camera and restarting the pairing process.

Reset Your GoPro's Wi-Fi Name and Password

Step 4: Make sure that you are using the latest version of the GoPro App. 

Step 5: Redo the software update. 

Step 6: If available: Go to Settings>Device>Application manager>Samsung apps (there may be several)>Clear data and cache.