What's the issue?

While trying to export in GoPro Studio, the export fails. The common failure we have seen is that it tends to hang at 0%. However, this article is valid for all export failures.

Where does it apply?

  • GoPro Studio

How to fix it

If the export stops before 100%, try the following steps:

  1. Make sure that you have updated to the latest version of GoPro Studio.
  2. Make sure that you have plenty of space on the drive that you are exporting to.
  3. Make sure that the graphics card has the latest driver installed from the graphics card manufacturers website.  Even if the latest driver is installed, reinstall the latest driver and check if it resolves the issue.  If the latest driver will not install for some reason, try the previous most recent version.
    • Note that this may be even more common if the customer has updated from Windows 8 to Windows 8.1.  If a customer has done this update, it is likely a graphics card driver related issue.
  4. Try Turning off User Account Control in Windows Control Panel.
  1. Update to the latest version of QuickTime. You can update QuickTime on a Mac by going to the Apple logo (Top-left) and selecting "Software Update".  Windows users can find the latest version here.
  2. If you have any non-English letters in your folder paths or filenames, the export will fail. Make sure that only English characters are used.
  3. MP4 exports at resolutions higher than 1920x1080 will fail. This is a common issue if you are using time-lapse sequences. To resolve this, resize your clips to 1920x1080 during the initial conversion in Step 1.  Click on “Advanced Settings”, then adjust the “Image Size”.
  4. If there is already an MP4 with the same name in the location where you're trying to export, the export will fail. The solution is to choose a new location.
  5. Fully uninstall and reinstall the latest graphics drivers.
    • Open the Device Manager using the steps provided for your operating system:
    • Windows XP: Start > Control Panel > Select Device Manager.
    • Windows Vista: Right click My Computer and select Manage. Navigate to the Device Manager on the side bar.
    • Windows 7: Click Start > Run, type: devmgmt.msc
    • Windows 8 and 8.1: Press the Windows key and the x key together, select Device Manager.
    • Expand the Display Adapters section.
    • Find the Intel Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
    • Right click Intel Graphics Driver and select Uninstall.
    • Select the check box Delete the driver software for this device.
    • Reboot the computer after uninstall process has finished.
    • Reinstall the latest graphics drivers.
  6. If the file exports to a certain point and then simply stops and ends without an error message, try exporting it in the Archive format and play it back to find which part of the video is corrupted. From there you should be able to reconvert the original .MP4 for just that section and use it without a problem.