GoPro Fusion Studio App: Camera Not Recognized When Connected to Computer

What’s the issue?

When connecting your Fusion camera to your computer, Fusion Studio doesn't open up or allow you to import media directly from the camera. You won't get any notification letting you know that the camera is or isn't connected, but Fusion Studio also won't open automatically (assuming you have that option checked in the preferences).

Where does it apply?

  • The GoPro Fusion Studio App - Windows and Mac

How to fix it

Windows

Step 1: While the GoPro Fusion Studio App is open, select "Fusion Studio => Preferences" and make sure that you have enabled "Automatically launch the GoPro Fusion Studio App when camera is connected" in the GoPro Fusion Studio App preferences pane, and then click “Back to Fusion Studio” or close the GoPro Fusion Studio App.

Step 2: Connect your camera to your computer via the USB-C cable and wait for the red LED to appear on the Fusion.

Step 3: Wait at least 30 seconds to see if the GoPro Fusion Studio App launches by default and recognizes your camera.

Step 4: If GoPro Fusion Studio does not open and recognize your camera, open the Task Manager by pressing Ctrl + Shift + Esc on the left side of your keyboard. Under the Processes tab, look for the Background processes section and any apps below it. Close these processes to isolate the GoPro Fusion Studio App to ensure that one of those programs isn't interfering with the GoPro Fusion Studio app.

Mac

Step 1: While the GoPro Fusion Studio App is open, select "Fusion Studio => Preferences" and make sure that you have enabled "Automatically launch the GoPro Fusion Studio App when camera is connected" in the GoPro Fusion Studio App preferences pane, and then click “Back to Fusion Studio” or close the GoPro Fusion Studio App.

Step 2: Connect your camera to your computer via the USB-C cable and wait for the red LED to appear on the Fusion.

Step 3: Wait at least 30 seconds to see if the GoPro Fusion Studio App launches by default and recognizes your camera.

Step 4: If GoPro Fusion Studio does not open and recognize your camera, open the Image Capture app on your computer and ensure your camera isn't prompted to open any other application. You will need to confirm this for both Fusion Front and Back. Please refer to the screenshot below to know how it should look on your end.

User-added image

 

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