Quik for mobile Crashes

Question

Why does Quik for mobile crash when exporting my video?

Where does it apply?

  • Quik for mobile
  • iOS Devices
  • Android Devices

Answer

When Quik for mobile crashes, reopening the app should restart the preview so your movie isn't lost.

When you choose to share your video, here is what happens in the background:
  • from 0% to 50% the video is being generated/created
  • from 50% to 100% the video is being uploaded to Quik
When you choose to "save to photo library" on iOS, or "save without sharing" on Android:
  • from 0% do 100% the video is being generated and created

So depending on the saving/sharing options you choose: you know when the app crashes if the issue is for the generation of the video or for the upload. The best option would be to just choose "save to library" on iOS or "save to Photos" on Android, then you can go back again and share it again to make the upload later on.

Here some suggestions in case of crashes:

  • Change the video style 
  • Modify a little something in your project 
  • Pause the preview to let it load 
  • Make your video a bit shorter  
  • Close, reopen the app and restart your device   
  • Free up memory by closing all other apps 
  • Free up space on your device (if the app crashes at 100% by a "save to photos" it's probably because you don't have enough space)
  • Update your device to the current operating system
  • Last resort: try to make a clean install BUT be aware that your videos in Quik for mobile will be deleted so make sure you save them to your camera roll first. However know that videos uploaded online are still there. Clean install can help, especially after an update.

Why does Quik for mobile crash on iOS?

  • The app having trouble processing one of the photos or videos you've imported in the project. 
  • The app is experiencing memory pressure crash: some crashes are caused by memory issues. iOS devices have the tendency to kill apps that are eating too much RAM too fast as a "safety" precaution. As the app renders the video as fast as possible, the iOS operating system sometimes sees peaks in RAM usage and force closes Quik as a result. 
  • The video is created by the device itself, not by a machine on a distant server. Quik is a demanding app, basically the less powerful your device is, the more it may crash.
  • Other crash due to bugs: those crashes can be reproduced easily and every time by following a step-by-step process.

Why does Quik for mobile crash on Android?

  • The app having trouble processing one of the photos or videos you've imported in the project. 
  • The app is experiencing memory pressure crash: your device is probably not powerful enough. Remember that the video is created by the device itself, not by a machine on a distant server. Quik is a demanding app, basically the less powerful your device is, the more it may crash.  
  • We do our best to ensure that Quik works on every device but this is nearly impossible due to the nature of the OS. Android is a fragmented operating system with a myriad of devices running different hardware and software specs. These inconsistencies make it extremely difficult to ensure that the app will work flawlessly on every device.
  • Custom ROM are not supported.

For every crash you experience, we get a crash report to correct the bad bug behind them! We update Quik regularly, so we hope that you can be patient with us while we improve the app.
If you do have a recurring crash that you can report us with a step-by-step process, don't hesitate to share it with us via the contact form in Quik.

quik for mobile, crash, crashes, ios, android, export, exporting, export fails, export fail
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