How to Correct Choppy or Broken Up Playback

What are you trying to do?

Correct choppy, stuttering, or broken up playback.

Where does it apply?

  • All cameras

How to do it

If you are experiencing choppy or broken up playback when viewing your videos, this will usually come down to the computer not being able to process the data of the large HD video files fast enough.  

We have a few things for you to try that should help clear up the choppy playback issue you’re seeing on your computer:

1.  Make sure you copy your videos to your computer’s hard drive from your camera’s SD card before you play them back.  
Playing back videos from your SD card can result in choppy playback.

2.  Play back your videos with VLC Media Player.  
This is a free program that doesn’t take up a lot of resources to run on your computer.  This means that your computer can focus more on playing back your videos smoothly.   We've found that it's common for Windows Media Player to give you choppy playback, so we recommend against using it.  You can download VLC Media Player here: www.videolan.org.  If you’re looking for a quick fix, you might want to skip down to Step 4.  Windows Media Player may not support playing back camera video resolutions higher than 720p 120fps.  This means that 1080p resolutions and higher may not play back.  You'll hear audio, but you won't see any video.

3.  Make sure that your computer meets the minimum system requirements to play back videos from your camera.  
For lower resolution videos (1080p 30fps and lower): We require at least 2.4 GHz Core 2 Duo processors (at least 2.4 GHz 2nd Generation Core-based processors recommended) and 4 GB RAM to play back lower resolution videos (1080p 30fps and lower).  

For higher resolution videos (1080p 60fps and higher): We recommend at least 3.0 – 3.7 GHz Ivy Bridge processors (third-generation Core-based processors or AMD equivalent), 4 GB RAM, and a graphics card comparable to an NVIDIA GeForce GT 650M.  The graphics card and processor speed is important particulary for 4K and 2.7K resolution video playback.

NOTE: The HERO6 Black utilizes a new codec (HEVC) in some resolution/frame rate combinations. If you are encountering playback issues with your HERO6 Black, please visit HEVC Explained to learn more about the codec and determine if your device meets the minimum requirements to play back HEVC content. 


Here’s how you can check if your computer meets the minimum system requirements:

Mac
Click the “apple” icon in the top left corner of your screen, and then click “About this Mac”.  Next, click “More Info…”

Windows 
Click on the Start Menu, then right-click on the word "Computer" or “My Computer”, and click “Properties”.  Once you have done this, scroll down to the System Information for Processor and RAM.  You can find your graphics card by clicking on the small arrow to the left of “Display Adapters” in your Device Manager.  

4.  Record in a lower video resolution & turn off Protune. 
If your computer can’t play 1080p 30fps smoothly, try recording videos at 720p 30fps instead.  The lower resolution means that your computer will have less work to do when playing back the video, so it’ll have an easier time giving you smooth playback. If your camera is equipped with Protune, turn off this feature to make playback easier for your computer. 

5. HEVC Video Compression options available on HERO7 Black.
Video Compression setting can be found under: Preferences - General - Video Compression

  • HEVC: HEVC will be available on all resolutions and frame rates if video compression settings are set for HEVC. It will reduce file sizes to maximize storage. Be sure your other devices are HEVC compatible. 
  • H.264 + HEVC:  Uses H.264 to maximize compatibility with older devices and HEVC for advance settings. 


 

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