HERO Session / HERO4 Session Will Not Power On

What’s the issue?

My HERO Session will not power on.

Where does it apply?

  • HERO Session + HERO4 Session

How to fix it

If your camera is not powering on, there could be a fault with the camera, charging method, SD card, or there could be a loose connection somewhere.  We have some tips for you to try that should clear up the issue for you.

 

  1. Disconnect from any external power sources (i.e., not plugged into anything) and remove the SD card. 
  2. Press the Info/Wireless Button on the back of the camera to see if any information is displayed on the camera’s Status Screen. 
  3. If there is nothing displayed on the Status Screen, attempt to reset camera by holding the top SHUTTER button down for 8-10 seconds. 
    • ​​If successful, the camera will beep 3 times and advise you that the unit has no SD card and power off. Normal operation should ensue after reset. 
  4. If still unable to get any response from camera, connect to a 5V 1A wall charger (ideally), or computer USB port; look for red LED illumination to indicate charging. NOTE: We do not recommend using a USB hub to charge the camera. 
  5. If/when red LED's illuminate, allow the camera to remain charging for a few minutes. 
  6. Disconnect the camera from charging source and attempt to turn camera on by pressing the top Shutter button (camera should read “NO SD CARD”). 
  7. If able to prompt NO SD message, allow camera to turn back off, insert SD card, and attempt to record a sample video by pressing the red Shutter button.

Have any more questions or concerns? Hit us up HERE and we will  be happy to help. 

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