GoPro App Camera Connection Troubleshooting

What’s the issue?

The Wi-Fi network cannot be found in the mobile device or you get the "Connect Your Camera" / "Wi-Fi Network Not Connected" / "Connection Lost" message in the App.

Where does it apply?

  • GoPro App
  • HERO4
  • HERO Session + HERO4 Session
  • HERO+
  • HERO3+
  • HERO3

How to fix it

Forgot your password? Follow these instructions.

Having trouble getting connected? Follow the instructions for your camera model below:

HERO4 Black & Silver, HERO4 Session, HERO Session, HERO+ & HERO+ LCD:

If you're working with an iPhone or iPad, let's start by forgetting the bluetooth ID in the settings application on your iOS device. If by chance you have multiple devices with the same, make sure to delete all of them. Follow the instructions below:

1. iOS Only: Open the Settings application on your iOS device and navigate to the Bluetooth settings.
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2. iOS Only: Select the information icon next to your GoPro and select "Forget this device". If by chance your GoPro is listed multiple times, make sure to delete all devices with the same name.

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3. Next, you'll need to remove the camera from the menu inside the GoPro App. Open the GoPro App and select "Connect Your Camera". From the main camera screen, select "Edit" to delete the device.
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4. Select the "-" to delete the camera, then select the "Delete" button to remove the camera.
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5. Now that you've deleted the device from the app and your iPhone's settings, you will need to pair your GoPro as a new device. Please follow these instructions:

  • Open the GoPro App and select "Connect Your Camera".
  • Press the "Add New" button.
  • Select your camera model
  • On the front of the camera, press the mode button until you see "Setup"
  • Press the shutter button to select into the "Setup" Menu
  • Press the shutter button to select Wi-Fi
  • Press the mode button to scroll down to "GoPro App" then press the shutter button
  • Press the "Continue" button in the app
  • Select your camera from the list (e.g. GoPro 1411....)
  • Select "Pair My Camera"
  • Enter the PIN number that is listed on the camera's LCD Screen
  • Connect to the cameras Wi-Fi network
6. If you still can't get connected we'd recommend trying a Wi-Fi Reset on your HERO4 or HERO+ camera. To reset the Wi-Fi on your device, follow these instructions:
HERO4 Black & Silver
  • Turn the camera ON.
  • Press the mode button repeatedly on front of the camera until “Set Up” appears on the screen.
  • Select the red shutter button on top of the camera.
  • Press the mode button repeatedly on front of the camera until “Reset Cam” is highlighted.
  • Press the mode button to select “Reset Wi-Fi”.
  • Press the shutter button to select.
  • Press the mode button to highlight “Reset”
  • Press the shutter button to select.
 
HERO4 Session:
If the camera is unresponsive, you will need to reset the camera and re-enable Wi-Fi:
Part 1 - Reset the Camera:
  • Press and hold the shutter button for 8-10 seconds.
  • Note: Resetting the camera does not reset the Wi-Fi
Part -2 Reset the Wi-Fi:
  • Press and hold the INFO/WI-FI button for 8-10 seconds; you will be prompted with "Reset Wi-Fi." The button can now be released. 
  • Press the INFO/WI-FI button once to highlight YES. 
  • Press the SHUTTER button once to select YES; the camera will prompt you that the reset has occurred, then turn off. 
  • Follow the pairing instructions here, to set up a new name and password during the GoPro App pairing process. 
 
HERO+ & HERO+ LCD:
  • Turn the camera ON.
  • Press the mode button repeatedly on front of the camera until “Set Up” appears on the screen.
  • Select the shutter button on top of the camera.
  • Select the shutter button to select into the Wireless menu.
  • Press the mode button until "Reset Wi-Fi" is highlighted.
  • Press the shutter button to select.
  • Press the mode button to highlight “Reset”.
  • Press the shutter button to select.
 
HERO3 & HERO3+:
  • Typically connection issues on the HERO3 or HERO3+ result from entering the wrong password. In order to get reconnected, please follow these instructions to reset the password on your camera: Password Reset Instructions.



Wi-Fi Network Can't be Found in Phone/Tablet:

If the camera's Wi-Fi network can't be found in the phone/tablet's wireless settings menu, follow these steps:

  1. Turn off/on the phone/tablet's Wi-Fi.
  2. Power off/on the camera.
  3. Make sure the camera is in GoPro App or Phone/Tablet mode and that you see a Wi-Fi icon in the bottom-right corner of the camera's screen.
  4. Open up the Wireless Settings on your device and try to connect to the Wi-Fi network with the phone/tablet.
  5. If the network is not present in the phone/tablet's list, try another phone/table if possible.
  6. Redo the software update.
 
Check your mobile device settings:
  1. If you still can't get connected, close the GoPro App, forget the Wi-Fi network in your device's wireless network settings, and turn on Airplane mode on your device.  
  2. Also, turn off any Firewall apps, such as Droid Wall.
  3. Next, try reconnecting to the Wi-Fi network and launch the GoPro App.  
  4. If you're able to connect to your camera, then this means that your device's APN settings are preventing the GoPro App from working on your device.  Apps that affect data compression/transfer and your device's APN settings conflict with the GoPro App. Uninstall those APN/data compression apps to restore your APN settings to default, then the GoPro App should work with or without Airplane mode enabled.

Still having trouble connecting?
In order to assist you as quickly and efficiently as possible, it would be very helpful if you could provide us with the following information. We will gladly do everything we can to get you up and running with the GoPro App:
  • A brief description of what you have tried
  • Camera Model (e.g. HERO4 Black, HERO4 Session, etc.)
  • Camera firmware version (e.g. v3.00)
  • Phone Model (e.g. iPhone 6 or Samsung Galaxy S5)
  • Mobile OS (e.g. iOS 9.1 or Android 4.4.4)
  • Carrier (e.g. Sprint, AT&T, Verizon, etc.)
  • GoPro App version

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