Camera is Not Recognized on GoPro App for Desktop - Windows

What’s the issue?

**** For users using Quik for Desktop, please refer to the article: Camera is Not Recognized on Quik for desktop - Windows ***

When connecting your camera to your computer via USB cable, the device doesn't appear in GoPro App for Desktop. It's even possible that you may see an error message when connecting the camera.

Or if the camera is recognized under My Devices, but there are "No Files to Import" appears and the "Space Used" bar is clearly showing some data inside the micro SD card. 
No files to import

Where does it apply?

GoPro App for Desktop - Windows

How to fix it

In order to get your camera to appear in GoPro App for Desktop, make sure that the following is in order:

Method 1

Use a micro SD card adapter and verify if GoPro App for Desktop is able to recognize the new connected device.

Method 2
  1. Ensure that the USB logo appears on the front display of the camera when powered on and connected to the computer. If there's no USB logo showing,
    • Make sure you're using the GoPro USB cable
    • Use another USB cable
    • Connect to a different USB port
  2. Remove the microSD card and battery (if applicable) for a few moments before reconnecting the camera to the computer.
  3. Try connecting the camera to another computer. This helps to narrow down the possibility that your computer isn't properly communicating with the camera.
  4. Open Windows Update and make sure that you run all necessary updates for your operating system 
  5. Restart the computer and try again. This does the trick more often than not.
  6. If you see an error message like the screenshot below, then you may need to reinstall USB Controllers
User-added image 
This method resolves steps where the currently loaded USB driver has become unstable or corrupted.
  1. WINDOWS 7 & 10
    • Click Start, type device manager in the Search box, then click Device Manager.
    • Expand Universal Serial Bus controllers. Right click a device and click Uninstall. Repeat for each device.
    • Once complete, restart your computer. Your USB controllers will automatically install 
  2. WINDOWS 8​​
    • In the Start menu(tile view), type device manager, then click Device Manager.
    • Expand Universal Serial Bus controllers. Right click a device and click Uninstall. Repeat for each device.
    • Once complete, restart your computer. Your USB controllers will automatically install

Method 3

Also, please make sure the file structure organization is exactly the same structure when recording on a formatted card. For example, users might tend to change the folder name "100GOPRO" to another naming convention. At which point, GoPro App for Desktop will NOT allow to have the user import the files through the application.

Please make sure to change back the file structure to "100GOPRO" in order to have the files be imported through GoPro App for Desktop. As a reminder, you must use a micro SD card adapter to change the file folder name. 

Before
Before file structure
Before file structure


After
After
After

 

The above steps should help get you back up and running. If you continue to experience any connection issues, please give our Customer Support Team a shout. They will be happy to answer any questions and help out moving forward.  

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