Warranty Information (EU)

Warranty Information (EU)

We're disappointed if you're not completely satisfied with your GoPro purchase. We take a lot pride in our products and service! If you are experiencing a problem with a GoPro purchase, please take a minute to read the information below to determine if your issue is covered under the GoPro warranty.

MONEY BACK GUARANTEE: (GoPro Webstore Purchases)

We want you to be totally psyched about the products you purchase from GoPro’s webstore at gopro.com. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund*. No questions asked. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our Money Back Guarantee. Also, associated shipping fees are not refundable. NOTE: this guarantee only applies to orders placed on GoPro’s webstore at gopro.com.
 
*Money Back Guarantee excludes the following products: Karma with Hero5 Black, Karma for Hero5 Black, Flight Kit for Karma Grip, Karma Core, Karma Stabilizer, Karma Grip, and Karma Controller (collectively “Karma Products”).  You may return undamaged Karma Products purchased from GoPro’s webstore within 14 days of receipt if you are not 100% satisfied.  To qualify for a refund, return your Karma product in the ORIGINAL box, including device, charger, battery, instructions and other components.  All merchandise must be in like new condition.  Shipping charges may apply.

 

GOPRO WEBSTORE RETURN INSTRUCTIONS:

If you bought your product directly from GoPro.com, and you are not satisfied with your purchase within the conditions described in the above Money Back Guarantee, you can return it following the below procedure. Your card will be credited upon receipt of the returned merchandise.

  1. Request an RMA (Return Merchandise Authorization) number from GoPro Customer Support by clicking on the Contact Us link at the bottom left of the main Support Page.
  2. Package products along with a copy of the RMA form.
  3. Write the RMA number on the outside of the box and send to the appropriate address based on your specific location: (items must be received by GoPro within 14 days of issuing the RMA):

Note: Please do not hand deliver your product to the RMA facility, even if you are local.  These locations are not setup to receive visitors.  Thanks!

AmericasEMEAAPAC
GoPro Returns
14530 Innovation Drive
Riverside, CA 92518
GoPro Returns
Smakterweg 100
5804 AM Venray
The Netherlands
GoPro Returns
51 Ubi Avenue 3
Singapore 408858

 

WARRANTY REPAIR & REPLACEMENT SERVICE INSTRUCTIONS:

GoPro will replace your product or part free of charge if your product or part has a manufacturing defect that is covered by the warranty below. 

  1. BEFORE sending anything to GoPro, please contact our Customer Support Team by clicking on the Contact Us link at the bottom right of the main Support Page. We are often able to solve the problem quickly via email.
  2. If our Customer Support Team determines that your problem qualifies under warranty coverage, you will be issued an RMA (Return Merchandise Authorization) number
  3. Prepare a package to return to GoPro.
  4. Please include your original receipt and a clearly written explanation of the problem
  5. Write your RMA number on the outside of the box and send to the appropriate address based on your specific location:

Note: Please do not hand deliver your product to the RMA facility, even if you are local.  These locations are not setup to receive visitors.  Thanks!

AmericasEMEAAPAC
GoPro Warranty Service
14530 Innovation Drive
Riverside, CA 92518
GoPro Warranty Service
Smakterweg 100
5804 AM Venray
The Netherlands
GoPro Warranty Service
51 Ubi Avenue 3
Singapore 408858

 

Returns that don't qualify for warranty coverage will be returned to customers. It is vital that you communicate with GoPro's Customer Support Team before sending in your return. Please contact us by clicking on the Contact Us link at the bottom right of the main Support Page.

GOPRO WARRANTY:

The statutory – legal guarantee covers the productions defects of the products and of the accessories GoPro for a period of 2 years from the original purchase day and this guarantee can be enforced by the consumer within 2 months from the discovery of the defect. We suggest, for this reason, to keep your receipt (tax receipt at purchase) or other similar document received when you pick up the product. In case of conformity defect, the consumer is entitled, at its own discretion, to the repair or the substitution of the defected products by the seller, without any additional cost, save if the requested remedy is not possible or too much expensive in respect of the other. If repair or substitution are not possible, the consumer has, in any case, the right to have a reduction of the price or to have a sum proportioned to the product value paid back, against the return of the product to the seller. The above applies ONLY to consumers as defined by the Law.

Damages deriving from the use or from an accident or caused by the natural wear and tear do not fall within this guarantee or other guarantees. GoPro denies any responsibility deriving from incidental or consequential damages caused by the misuse of the products or its components. The guarantee does not cover the loss of the box and the damages which can derive from such loss and this is because of potential errors made by the users in closing. Please read and follow carefully the instructions for the hermetic closure of the boxes.

Questions? Comments? Experience some world class customer support when you contact our Support Team by clicking on the Contact Us link at the bottom right on the main Support page. We'd love to hear from you!

 

GOPRO WARRANTY: Mounts And Accessories

Effective Date: October 1, 2019


Mounts and Accessories: Non-Electrical

Non-electrical GoPro mounts and accessories* are covered by a Lifetime Warranty against defects in materials and workmanship for the lifetime of the product for the benefit of the first purchaser or gift recipient. Products found to be defective will be repaired or replaced at GoPro’s discretion. GoPro reserves the right to make all determinations under this warranty. Products failing due to normal wear and tear, abuse or natural breakdown of materials over extended use and time may be repaired or replaced for a fee. For product support please visit gopro.com/help.

ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THIS WARRANTY.  GOPRO DISCLAIMS ALL OTHER EXPRESSED OR IMPLIED WARRANTIES OR CONDITIONS.  TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL GOPRO BE LIABLE FOR ANY LOSS OF REVENUE OR PROFIT, OR FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED, ARISING OUT OF OR RELATED TO THE USE OF OR INOPERABILITY OF THE PRODUCT, EVEN IF GOPRO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  IN NO EVENT WILL GOPRO’S LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT. 

This Lifetime Warranty gives you specific legal rights, and you also may have other rights that vary from state to state or country to country. Some places do not allow limitations on implied warranties or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

For Lifetime Warranty evaluation please visit www.gopro.com/help for a return authorization before shipping your product to GoPro. For warranty evaluation, your product must be accompanied by an explanation and receipt.  All shipping for warranty evaluation must be pre-paid and insured. GoPro cannot be liable for lost in-bound packages.  Damage not covered under the Lifetime Warranty may be repaired or replaced for a reasonable rate and a fee will be charged.  Warranty void where prohibited.

 

Mounts and Accessories: Electrical

GoPro warrants each electrical mount and accessory* for its useful life (not to exceed two year for products with electrical or electronic components) against deficiencies in material and workmanship. This LIMITED LIFETIME WARRANTY does not cover products that are improperly used, abused, altered or repaired. Products found to be defective within the warranty period will be repaired or replaced at GoPro’s discretion. GoPro reserves the right to make all determinations under this warranty. Products failing due to normal wear and tear, abuse or natural breakdown of materials over extended use and time may be repaired or replaced for a fee. For product support please visit gopro.com/help.

ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THIS WARRANTY.  GOPRO DISCLAIMS ALL OTHER EXPRESSED OR IMPLIED WARRANTIES OR CONDITIONS.  TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL GOPRO BE LIABLE FOR ANY LOSS OF REVENUE OR PROFIT, OR FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED, ARISING OUT OF OR RELATED TO THE USE OF OR INOPERABILITY OF THE PRODUCT, EVEN IF GOPRO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  IN NO EVENT WILL GOPRO’S LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT. 

This Limited Lifetime Warranty gives you specific legal rights, and you also may have other rights that vary from state to state or country to country. Some places do not allow limitations on implied warranties or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

For Limited Lifetime Warranty evaluation please visit www.gopro.com/help for a return authorization before shipping your product to GoPro. For warranty evaluation, your product must be accompanied by an explanation and receipt.  All shipping for warranty evaluation must be pre-paid and insured. GoPro cannot be liable for lost in-bound packages.  Damage not covered under the Limited Lifetime Warranty may be repaired or replaced for a reasonable rate and a fee will be charged.  Warranty void where prohibited. 


*Excludes all batteries and Karma products

European Union, EMEA
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