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Wi-Fi Combo Kit

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Wi-Fi Remote

Answers to the most common questions:

Reasons to Update Software for the Wi-Fi BacPac + Remote

If you see any of the following, it is a good indication the software on the camera, Wi-Fi BacPac, and/or remote is not up-to-date. Camera powers off if you disconnect the Wi-Fi BacPac. Records corrupt files randomly in between normal files in PES mode. Camera begins automatically changing through modes without touching remote or camera itself. If the WiFi BaPac is powered on and the camera is off, and you connect the remote to charge, it turns the camera on. Remote won't stay powered off when charging - just blinks Wi-Fi... Read More »

Wi-Fi BacPac Device Driver Installation - Windows 8

This article describes the process to properly install the device driver for the Wifi BacPac in Windows 8.  If you connect a powered on Wi-Fi BacPac and GoPro Studio does not show it in the Device Window, this article applies to you. Step 1- Turn off User Account Control (UAC) Instructions for Windows 7  Instructions for Windows Vista   Step 2 - Confirm that the Wi-Fi BacPac Device Driver is successfully installed on your computer To check if the Wi-Fi BacPac Device Driver is successfully installed, follow the below steps: Click... Read More »

Do I need a Wi-Fi Network for the Wi-Fi accessories?

You do not need a Wi-Fi network set up to use the Wi-Fi BacPac and remote.  The GoPro Wi-Fi BacPac creates an ad hoc network that they communicate over.  You only need a Wi-Fi network in order to stream/share video and photos to the internet or to control multiple cameras with the GoPro App, which is coming soon.

Wi-Fi BacPac Update Troubleshooting

If you are experiencing any issues updating your Wi-Fi BacPac, please read through the below troubleshooting steps to help get the update process completed successfully: To start, ensure the BacPac is fully charged.  Out of the box, the BacPac should be charged for an hour before doing any updates.  BacPac not recognized.   Make sure that device drivers have been installed, and are up to date. To check, click on start > control panel > device manager. Under Universal Serial Bus devices, you should find the device name if installed “WiFi BacPac”... Read More »

Underwater Wi-Fi Connection

The connection between the Wi-Fi Remote and Wi-Fi BacPac will be lost when either device is underwater, but the connection is automatically re-established once both are above water again.

Controlling Individual Cameras with the Wi-Fi Remote when Multiple Cameras are Paired

The Wi-Fi Remote can control up to 50 cameras.  If multiple cameras are paired to a remote, the remote controls all cameras at the same time.  This means that individual cameras cannot be controlled separately by the remote.

How to: Wi-Fi & HD HERO2 Software updates

Please watch the below video for a review of how to update your HD HERO camera, Wi-Fi BacPac, and Wi-Fi Remote.  Should you have any issues with the update process, please click the appropriate link below for further assistance: Click here for Wi-Fi BacPac update troubleshooting. Click here for Wi-Fi Remote update troubleshooting. Click here for HD HERO2 update troubleshooting.

Delay Between Camera and Remote at Power-on

It should take about 3-5 seconds for the camera to power on once the power button is pressed on the Wi-Fi Remote.  If the camera does not power on, check for the following: Make sure that the WiFi BacPac and remote are paired, and that a connection is recognized. Make sure that the camera, Wi-Fi BacPac, and Remote batteries are fully charged.  Remember that you need to charge the Wi-Fi BacPac by connecting it to a computer, USB charger, or auto charger directly.  It can't be charged through the camera. If... Read More »

Wi-Fi BacPac has No Power After Software Update

If a glitch occurred during the update, it can leave you unable to power on the Wi-Fi BacPac or connect to it in GoPro Studio.  We have a new version of GoPro Studio that will allow you to re-establish connection so that you can update the BacPac.  Click here to download the latest version of GoPro Studio.Install the new version of GoPro Studio and retry the update.  You'll see that the Wi-Fi BacPac Version is listed as "Unavailable - Reconnect".  That's OK.  Click the UPDATE button anyway, and the update should complete successfully.

Controlling HD HERO Original Cameras and HD HERO2 Cameras with one Wi-Fi Remote

It is possible to control both HD HERO Original cameras, and HD HERO2 cameras with a single Wi-Fi Remote.  Each camera will need to have a Wi-Fi BacPac that is paired with the single remote.