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Standard Definition HERO


Product Manuals

Answers to the most common questions:

Camera Freezes Up

If your camera is freezing up, that usually means that you need to update the camera's software or there are some issues with the SD card. Here's some information on SD card recommendations.  Here are some troubleshooting steps to resolve the issue for you: Before proceeding make sure that you have turned off Wi-Fi and removed any BacPacs.  If your camera is currently frozen, try to remove and then reinsert the battery to get it unstuck. Make sure you have the most current software on your camera.  Click here for instructions on... Read More »

How to Correct Choppy or Broken Up Playback

If you are experiencing choppy or broken up playback when viewing your videos, this will usually come down to the computer not being able to process the data of the large HD video files fast enough... Read More »

HERO3, HD HERO2, & HD HERO Original Waterproof and Depth Rating

The HD HERO Original, HD HERO2, and HERO3 cameras come in a protective waterproof case that is capable of withstanding depths of up to 197 feet (60 meters). Before taking the unit in the water you'll want to be sure to verify that there is no dirt or debris along the white rubber gasket that could compromise the integrity of the waterproof case. To ensure that the camera is fully sealed, push the housing backdoor all the way in before securing the black latch on the top of the case.  If you... Read More »

Camera is not Recognized when Plugged into a Computer USB Port

If your computer is not recognizing the USB connection it could be one of a few things: There is a loose connection somewhere The USB cable is faulty There is a compatibility issue with the SD card There is a fault with the camera itself. Please try removing and reinserting the USB cable into the camera and computer, ensuring that both ends are fully inserted and secure.  Note that you do have to give a little extra push to have the USB cable click into place when connecting to the camera.... Read More »

Software Update Release Information

Here are the current software versions for HD HERO cameras and GoPro Premium Accessories.  You can download the current version for your device by going to gopro.com/update.

Recommended Chargers

If you plan to use a USB charger to charge your camera or Battery BacPac, be sure to research the volts (V) and amps (A) that the charger outputs before you connect your camera or Battery BacPac to it. Our cameras and Battery BacPacs require USB chargers that output 5V and 1A.  Using chargers that do not meet this requirement can potentially break your camera or Battery BacPac.  To properly charge your camera, first power it off and disconnect the BacPac if one is attached.  Next, connect the camera to a... Read More »

Troubleshooting Tips: SD HERO Cameras

Troubleshooting Tips: HERO Cameras (5 megapixel, standard definition)   The camera will not turn on. Remove the SD card and batteries from the camera. If you are using alkaline or NiCad batteries, please try a new or fully charged set of the recommended Energizer Lithium or NiMH rechargeable batteries. (Please note, new NiMH rechargeable batteries will not come charged out of the packaging. They will need to be charged with the appropriate charger before use) Insert the batteries, ensuring that they are placed in the correct orientation. (If you are looking... Read More »

Using the Camera While Charging

You can simultaneously charge and record with the camera. To do this, you can use the supplied USB cable. Use that to connect your camera to a USB wall charger or auto charger that outputs 5V and 1A. You cannot record while the camera is connected to a computer.

GoPro HD HERO Original Features

« BACK Features 3D HERO System This latest firmware is needed to use your HD HERO cameras with the latest GoPro products. Simply download the firmware and follow the instructions above. LCD BacPac: This latest firmware is needed to use your HD HERO cameras with the latest GoPro products. Simply download the firmware and follow the instructions above. LCD On (LCO) and LCD Off (LCF) Control the power of your LCD screen. LCD On (LCO) keeps the LCD screen on continuously while the camera is operating. LCD Off (LCO) automatically powers... Read More »

Standard Definition HERO Sound Quality Overview

The HERO cameras have two different sound settings, HI and LO.  Whenever placing the cameras on a surface susceptible to heavy vibration such as vehicles, the LO sound setting is required to avoid audio distortion due to vibration.  When placing the camera on more stable surfaces such as a helmet where the body absorbs much of the vibration, the HI sound setting can be used.   On the LO sound setting it is normal to get some background electronic "fry" noise.  This however should be overwhelmed by the sound of the... Read More »