What is your request about?

Answers to the most common questions:

How to Become a Domestic or International Dealer

Thanks for your interest in becoming an Authorized GoPro Dealer!  To apply, please click here and fill out the online application.  Once you submit the completed application, you will receive an email confirmation and our then Sales Team will follow up shortly thereafter.   International retailers can also contact the distributor for their country directly to apply to be an authorized GoPro dealer:  http://gopro.com/international-distributors  

How to Cancel an Order

If you are looking to cancel an order that was recently placed, please immediately contact one of our Support Reps using the link at the bottom right of the page.  Once an order once has been placed, there is a very short time frame where we are actually able to cancel, so we can not guarantee that we will be able to cancel your order.   All orders typically ship out within 24 hours of ordering. Should cancellation not be possible, you can refuse delivery of the package, and a refund will... Read More »

30 Day Money Back Guarantee for Webstore Purchases

We want you to be totally psyched about the products you purchase from GoPro’s webstore at gopro.com. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund. No questions asked. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our 30 Day Money Back Guarantee. Also, associated shipping fees are not refundable. NOTE: this guarantee only applies to orders placed on GoPro’s webstore at gopro.com.

Shipping to APO / FPO Military Addresses

Yes - for most items! Please follow these instructions when entering your Shipping Address during checkout: In the City field, enter APO or FPO, whichever applies. In the State/Province field, select one of the following, depending on the Armed Forces region destination: “Armed Forces Americas” (AA), “Armed Forces Europe” (AE), or, “Armed Forces Pacific” (AP). In the Country field, select “United States”.

How to Find Out about New Product Releases

To be kept up to date on any new product releases, videos, or other news,  please be sure to sign up for our online newsletter:http://gopro.com/newsletter/

How to Place a Tax Exempt Order

To place a tax exempt order please give us a call, as you will not be able to enter your tax exemption data online.  You can contact one of our sales reps at the below number: Monday - Friday: 6am - 8pm Pacific timeSaturday and Sunday: 7am - 4pm Pacific time Toll free (within the US, excluding Alaska)1 (888) 600-4659 From all other locations1 (650) 980-0252 Tax exemption is available for qualified Military, Government, Non-profit and Educational Institution purchases.

US and International Shipping to PO Boxes

Unfortunately, we cannot ship to PO Boxes in the continental US. However, orders shipping to Hawaii, Alaska, Puerto Rico, Guam or US Virgin Islands will ship USPS Priority Mail.  PO Box addresses are accepted for these locations only.

Sending a GoPro as a Gift

You are more than welcome to place an order and send it as a gift to an address other than your billing address.  When placing the order, please ensure that you are entering your billing address and the separate shipping address correctly.  We unfortunately are not able to gift wrap or add notes/cards, however the packing list for domestic USA shipments will not show the amount of the purchase.   If you have any further questions, please feel free to use the "Contact GoPro" link below the article.

Same Day Shipping Cut-off Time

For U.S. orders and orders outside of EU Zone: Same day shipping is offered for orders shipping to a U.S. address with FedEx 2-Day or FedEx Overnight selected during the checkout process, if received by 10:30am PT on business days. For EU Zone orders: Order cut off is 12pm-CET for same-day shipping on business days.

Marking Packages as Gifts to Avoid Duty/VAT/Import Costs on International Shipments

We are sorry, but we cannot mark your package as a gift since this is unlawful and could jeopardize GoPro’s ability to continue exporting products.