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Answers to the most common questions:
Shipping Cost Calculation
Shipping cost is determined by the weight & size dimensions of your purchased items, the distance between our warehouse in CA and your shipping address, and how quickly you request the package be... Read More »
Order Shipment Notification & Package Tracking
As soon as your order is shipped out you will receive an email notifying you that your package is en route. In this email we will include the tracking number to track delivery... Read More »
International Countries that GoPro Ships To
GoPro ships to over 200 countries all over the world.  All International shipping locations are listed as options during checkout.  However, there are several locations which we currently can NOT ship to such... Read More »
How to Return a GoPro Webstore Purchase
GOPRO WEBSTORE RETURN INSTRUCTIONS:If you bought your product directly from GoPro on gopro.com, and you are not satisfied with your purchase within 30 days of receipt, you can return it following the below... Read More »
Shipping to APO / FPO Military Addresses
Yes - for most items! Please follow these instructions when entering your Shipping Address during checkout: In the City field, enter APO or FPO, whichever applies. In the State/Province field, select one of... Read More »
Delivery Time Estimates and Map for Domestic US Deliveries
The time it takes to receive your order depends on the Shipping Method you choose during checkout, and the time of day you place your order. Please see table below for the shipping... Read More »
US and International Shipping to PO Boxes
Unfortunately, we cannot ship to PO Boxes in the continental US. However, orders shipping to Hawaii, Alaska, Puerto Rico, Guam or US Virgin Islands will ship USPS Priority Mail.  PO Box addresses are... Read More »
How to Return a GoPro Product that was Purchased from a Retail Store
Each individual retailer will have their own returns policy.  Please contact the retailer you purchased from to determine their return policy and process.  GoPro's '30 day guarantee' policy only applies to products purchased... Read More »
30 Day Money Back Guarantee for Webstore Purchases
We want you to be totally psyched about the products you purchase from GoPro’s webstore at gopro.com. If at any time within 30 days of receiving your order, you are not 100% satisfied, you... Read More »
Same Day Shipping Cut-off Time
For U.S. orders and orders outside of EU Zone: Same day shipping is offered for orders shipping to a U.S. address with FedEx 2-Day or FedEx Overnight selected during the checkout process, if... Read More »