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Answers to the most common questions:
What SD Card to Use in the Standard Definition HERO Cameras
You can add up to a 2GB standard SD memory card to the Standard Definition HERO cameras. There is no benefit to running a high speed card.
Waterproof Rating on the Standard Definition HERO Cameras
You can safely take the Standard Definition HERO camera down to 100 feet underwater when it is in the Wrist HERO Housing or the Quick-release Housing. 
Premium Accessory compatibility with the HD HERO 960 Camera
The Premium Accessories are not compatible with the HD HERO 960 camera as they require the HERO Bus port to successfully pair with the camera, a feature the HD HERO 960 camera does not have. ... Read More »
How to Apply for a Sponsorship
Thanks for your interest in becoming sponsored by GoPro. We are stoked that you would consider us as a potential sponsor and ask that you fill out our application: ... Read More »
Battery BacPac Not Showing a 2 by the Battery Icon
If you have a HD HERO Original camera, you may need to download new firmware using the Battery BacPac.  If the number 2 does not appear on the front status screen when the... Read More »
Sending a GoPro as a Gift
You are more than welcome to place an order and send it as a gift to an address other than your billing address.  When placing the order, please ensure that you are entering... Read More »
How to Cancel an Order
If you are looking to cancel an order that was recently placed, please immediately contact one of our Support Reps using the link at the bottom right of the page.  Once an order once... Read More »
How to Become a Domestic or International Dealer
Thanks for your interest in becoming an Authorized GoPro Dealer!  To apply, please click: http://gopro.com/become-a-dealer/ and fill out the online application.  Once you submit the completed application, you will receive an email confirmation and our... Read More »
How To Get a Live Feed On Screen Display
Please watch the below video tutorial to learn how to turn on/off On-screen Display when doing a Live Feed from the HD HERO Original camera.
Video Resolution Settings and Format
You have five different video resolution options with the original HD HERO camera: 1080p = 1920x1080 pixels (16:9)  960p = 1280x960 pixels (4:3)  720p = 1280x720 pixels (16:9)  @ 60FPS 720p = 1280x720... Read More »
How to Return a GoPro Webstore Purchase
GOPRO WEBSTORE RETURN INSTRUCTIONS:If you bought your product directly from GoPro on gopro.com, and you are not satisfied with your purchase within 30 days of receipt, you can return it following the below... Read More »
Standard Definition HERO Shortened Recording Times
Shortened recording times typically come down to the batteries that you're using. We only recommend using NiMH rechargeable batteries OR Energizer Lithium batteries to get the best performance and longest battery life.  In... Read More »
Distance Between Lenses in the 3D HERO System
The distance between the two camera lenses when seated in the 3D HERO System is 33 mm.
Camera Compatibility with Battery BacPac
The HD HERO2 camera and the HD HERO Original camera are compatible with the Battery BacPac.  The HD HERO2 camera will work with the Battery BacPac out of the box.  A software update... Read More »
How to Find Out about New Product Releases
To be kept up to date on any new product releases, videos, or other news,  please be sure to sign up for our online newsletter:http://gopro.com/newsletter/