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HD HERO Original Camera Makes Clicking Noise with the LCD BacPac
The HD HERO Original camera will make a clicking noise if the LCD BacPac is attached if you haven't first updated your HD HERO Original camera's software. If you do not see the... Read More »
Wi-Fi BacPac Compatibility with the HD HERO Original Camera
The remote function of the Wi-Fi BacPac will be compatible with the HD HERO Original camera. This allows the user to remotely power the camera on/off, and start/stop recording.  The smartphone application will... Read More »
Charging the Battery BacPac
The Battery BacPac essentially adds an additional battery to the HD HERO Original and HD HERO2 cameras increasing the recording time to four hours.  You will need to charge the Battery BacPac and the camera separately as... Read More »
Changing an Address on an Order
For security reasons, we unfortunately cannot make address changes once an order has been placed.  UPS and FedEx will make three attempts to deliver your package to the provided address, and after the... Read More »
How To Attach the White Quick-release Anti-vibration Locking Plug
The white rubber part is a locking plug that can be inserted in between the arm ends of the quick release buckle. Having the rubber plug inserted prevents any accidental release of the... Read More »
HD HERO2, HD HERO Original, and HD HERO 960 Battery Life
With a single battery, you will get approximately 2.5 hours of continuous video recording time in mild and warmer temperatures. Cold temps will reduce run times somewhat, however the camera helps... Read More »
Recording Time in Each Video Setting
Recording time will vary according to the resolution setting used and the card capacity. Here are the average recording storage times for a 32GB SD card: 1080p (30 fps): 4h 21m 960p (30... Read More »
Where to Find Instruction Manuals
Instruction manuals for all of our products can be downloaded from the specific product landing pages in our support area.  Just go to the right hand navigation bar from the main support landing... Read More »
Waterproof and Depth Rating
Each of the HD HERO cameras come in a protective waterproof case that is capable of withstanding depths of up to 197 feet (60 meters). Before taking the unit in the water you'll... Read More »
Standard Definition HERO Sound Quality Overview
The HERO cameras have two different sound settings, HI and LO.  Whenever placing the cameras on a surface susceptible to heavy vibration such as vehicles, the LO sound setting is required to avoid... Read More »
GoPro Warranty
GoPro products and accessories are guaranteed against manufacturing defects one (1) year from the original date of purchase. GoPro’s sole obligation in the event of such defects during this period is to repair or... Read More »
HD HERO 960 Camera Resolutions and Frame Rates
The HD HERO 960 camear films in the following resolutions: 960p = 1280x960 pixels (4:3) @ 30 FPS 720p = 1280x720 pixels (16:9) @ 30 FPS WVGA = 848x480 pixels (16:9) @ 60 FPS
Differences Between the HD HERO2, HD HERO Original, and HD HERO 960
You can view a comparison chart of the HD HERO2, HD HERO Original, and HD HERO 960 cameras here.
Type of Batteries to Use in the Standard Definition HERO Camera
The Standard Definition HERO cameras run on 2 AAA batteries. We highly suggest using ENERGIZER LITHIUM or ENERGIZER Rechargeable NiMH (900 or higher mAh) batteries to get the best performance.
Built-in Memory
The HD HERO Original, HD HERO 960, and HD HERO2 cameras do not have any built-in memory.  You'll need to purchase one of the recommended SDHC cards to record photos and videos to.... Read More »