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Answers to the most common questions:
Unable to Combine the HD HERO Original Camera with the HD HERO2 Camera in the 3D HERO System
You can only combine two of the HD HERO2 units or two of the HD HERO Original units together to use with the 3D HERO System.  The two cameras must be the same type... Read More »
Recording in the Standard PAL 25/50fps Rates
Yes, provided that your HD HERO Original camera is loaded with the latest software update, you will be able to switch between NTSC and PAL recording.  The HD HERO2 camera has this ability... Read More »
International Countries that GoPro Ships To
GoPro ships to over 200 countries all over the world.  All International shipping locations are listed as options during checkout.  However, there are several locations which we currently can NOT ship to such... Read More »
Shooting 5 MP Photos vs. Shooting 11 MP Photos
Changing the photo settings in the setting menu from 11MP to 8MP or 5MP can free up memory on your SD card which will allow you to capture a larger quantity of photos. ... Read More »
Programs to View and Edit Videos on a PC
To view and edit videos on a PC, you can use Windows Media Player or Movie Maker (download the latest HD-capable version and also download a H.264 decoder to update media or movie... Read More »
How to Correct Choppy or Broken Up Playback
If you are experiencing choppy or broken up playback when viewing your videos, this will usually come down to the computer not being able to process the data of the large HD video files fast... Read More »
Camera is not Recognized when Plugged into a Computer USB Port
If your computer is not recognizing the USB connection it could be one of a few things: There is a loose connection somewhere The USB cable is faulty There is a compatibility issue... Read More »
External Microphone Recommendations for the HD HERO2 Camera
We do not have an official list of recommended external microphones to use with the HD HERO2, however our own production team has largely been using Lavalier microphones for their purposes.  The port is... Read More »
How to Swap Housing Doors
Here are instructions to swap out your housing doors on your camera's polycarbonate housing: 1.  Open the backdoor of the housing so that it is hanging downwards as much as possible. 2.  Pull downwards on... Read More »
How to Change the Default Start-up Mode on the HD HERO2 Camera
The HD HERO2 has a setting that lets you change the default start-up mode. By default, the HD HERO2 starts up in Video mode.  You can set the camera to start up in... Read More »
How to Return a GoPro Product that was Purchased from a Retail Store
Each individual retailer will have their own returns policy.  Please contact the retailer you purchased from to determine their return policy and process.  GoPro's '30 day guarantee' policy only applies to products purchased... Read More »
3D Sync Cable Insertion and Ejection Order
Any order is acceptable for insertion and ejection of the 3D Sync Cable when using the 3D HERO System. Please make sure the orientation is correct—left camera is upside down and right camera... Read More »
SD Cards & the 3D HERO System
The SD cards do not have to be the same in each camera that you're using in the 3D HERO System.  You can have different sizes, class ratings, and brand SD cards, and the... Read More »
Recording in Two Different Resolutions with the 3D HERO System
If your cameras are recording in two different resolutions while using the 3D HERO System, the cameras will record in sync, but you will not be able to combine them for 3D viewing.... Read More »
Changing Settings on Cameras in the 3D HERO System
You need to change settings on each camera individually in order to be able to use your files for 3D.  Always make sure that settings are updated and set to be exactly the... Read More »