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Answers to the most common questions:
Wi-Fi BacPac has No Power After Software Update
If a glitch occurred during the update, it can leave you unable to power on the Wi-Fi BacPac or connect to it in CineForm Studio.  We have a new version of CineForm Studio... Read More »
Coming Soon! Message when Selecting Phone & Tablet
If you see the "Coming soon!" message when you try to select Phone & Tablet in your HD HERO2 camera's Wi-Fi settings menu, this means you need to update your HD HERO2 camera's... Read More »
GoPro App Shows NO CAMERAS CONNECTED Message
If the GoPro App shows "NO CAMERAS CONNECTED", this means that your phone or tablet is not connected to the Wi-Fi BacPac's network.  Follow these steps to get everything working together: Make sure... Read More »
Shortened Camera Battery-life
The batteries used in the HD HERO cameras need to be power cycled a few times when they're new before you'll get the full battery-life out of them. To power cycle your battery,... Read More »
GoPro App for Android Devices Release
The GoPro App for Android devices has been released, and you can visit the Google Play store to download here.  Below is a list of compatible android devices: HTC Thunderbolt (Android 2.2) Motorola... Read More »
HERO3 White Balance Settings
The HERO3 Black and SIlver Editions let pro users manually adjust the white balance depending on what the shooting conditions are.  Here's an explanation: •6500k: Cool white fluorescent skylight lighting.  This setting is... Read More »
HERO3 Camera Comparison
Curious about the differences between the HERO3 White, Silver, and Black Editions?  We put together a comparison page for you that lays it all out.  Click here to see it. Basically, the HERO3... Read More »
HERO3 Camera Software Updates Available
In April, 2013, software updates for each of the HERO3 cameras were released for features enhancements, and fixes.  Please be sure to update your camera if you haven't already, and be sure to... Read More »
HERO3 Camera Premium Accessory Compatibility
If you already own the original LCD BacPac or Battery BacPac, both are compatible with the new HERO3 cameras. The Wi-Fi Remote, LCD Touch BacPac, and the new Battery BacPac are compatible with... Read More »
Underwater Focus
Due to the curved lens of the waterproof housing for the HD HERO camera and standard def Wide HERO cameras, you will notice a slight loss of sharpness/focus to underwater images.  In video... Read More »
GoPro App Only Works When Airplane Mode is ON
If turning on Airplane mode on your device is the only way you can connect to your camera, or get Live Preview to work with the GoPro App, then your device's APN settings... Read More »
HERO3 Camera FAQs
1.  Photo Sizes WHITE Edition 5MP: 2592x1944 pixels SILVER Edition 11MP Wide: 3840x2880 pixels 8MP Medium: 3200x2400 pixels 5MP Wide: 2592x1944 pixels 5MP Medium: 2592x1944 pixels BLACK Edition 12MP Wide: 4000x3000 pixels 7MP... Read More »
LCD Touch BacPac Backdoor Bulge
The LCD Touch BacPac backdoor has a thin plastic film across the back that lets you use the BacPac’s touch functionality even while in the housing. The backdoor’s thin plastic film can however... Read More »
Fix for HD HERO2 Camera Stuck in v.198 or v.222 Update Mode
How to fix your HD HERO2 camera that’s stuck in v.222 or v.198 software update:   1. Ensure that your camera is fully charged. Leave it powered off and disconnected from your computer.   2. Use... Read More »
How to Pair Your HD HERO2 Camera + Wi-Fi BacPac and Wi-Fi Remote
If your Wi-Fi Remote isn't finding your Wi-Fi BacPac + HD HERO2 camera, you might need to pair the devices.  This resolves the issue in most cases.  If it doesn't, you can contact a... Read More »