Problems Downloading Camera Software Updates If you are having difficulty downloading the latest software update for your HERO3 or HERO3+ camera, it may be due to the browser that you are using. We have seen some problems when using Internet Explorer. Here are some specific issues we have seen: • The Next Step button is not clickable after entering your camera serial number, name, and email address. • The button...Read More »
HERO3+ Recording Time in Each Video Setting Recording time will vary according to the resolution setting used and the card capacity. Here are the average recording storage times for HERO3 cameras with a 64GB SD card. Note: If you are using a 32 GB SD card, these average record times would be half as large. Note #2: These are not battery life estimates, it these are storage capacity estimates for the SD...Read More »
HERO3 and HERO3+ File Naming Convention Here's a table indicating the file-naming convention for various recording types: Recording Type Avg. time for camera only Avg. time for lowest power consumption setting Avg. time for highest power consumption setting Avg. time for Camera + LCD Touch BacPac Avg. time for Camera + Battery BacPac2 Filename 1.5 hrs 1.5 hrs (1080-30) 1 hr (WVGA-240) 1 hr 2.5 hrs Example/td> 2 hrs 2 hrs...Read More »
Preview and Recorded Video are Upside Down in the GoPro App You may find that when previewing live video and recorded video with the GoPro App from a HERO3+ Silver Edition camera that the video is upside down and mirrored. If this occurs, try powering the camera on and off. This should correct the preview issue. If that does not work, try taking a single shot photo in order to correct the display.
How to Check Your GoPro Order Status If you want to check your GoPro Order Status, we have a tool that will allow you to do that. GoPro Order Status If you enter your info in the tool linked above you will see all the details about your GoPro order, including its status and tracking information.