What is your request about?


HERO3+ Silver Edition

Quick Start Guides

Product Manuals

Answers to the most common questions:

What is the Pixel Pitch in HERO3+ Cameras?

The pixel pitch for HERO3+ cameras (both Black and Silver Editions) is 1.55 microns.

What is the Power Draw of HERO3+ Cameras While Charging?

The battery charge current varies during the charging cycle from 1A to 60mA. The maximum current depends on the source. 1A from a wall charger. 500mA off a laptop USB 2.0 port.

HERO3+ Camera Photo Dimensions

This article shows the available photo options in the HERO3+ Black and Silver Edition cameras and the corresponding photo size for each option. HERO3+ Black Edition 12 MP Wide: 4000 x 3000 pixels7 MP Wide: 3000 x 2250 pixels7 MP Medium: 3000 x 2250 pixels5 MP Medium: 2560 x 1920 pixels HERO3+ Silver Edition 10 MP Wide: 3680 x 2760 pixels7 MP Wide: 3072 x 2304 pixels5 MP Medium: 2624 x 1968 pixels

HERO3+ Silver Edition Power Cycles when Navigating Through LCD Touch Settings

In some rare cases the HERO3+ Silver Edition camera may power cycle if you are navigating very quickly between different modes on the LCD Touch BacPac. If this issue occurs, the solution is just to navigate a little slower through the camera modes.

HERO3+ Silver Edition - Camera May Not Reconnect to App When Coming Back in Wi-Fi Range

In some cases the HERO3+ Silver Edition camera may not always auto reconnect to App if you go out of range and then come back into range. If you run into this issue, please try the following steps: Forget the camera's wireless network via the mobile devices wireless settings. Re-add the camera's wireless network Try to reconnect to the App

HERO3+ Silver Edition does not Power Off After the SD Card is Full

In some cases the HERO3+ Silver Edition camera may not power off after the SD card reads FULL from filling up the card during recording. In the rare case that this happens to you, the solution is to remove and then reinsert the camera battery.

HERO3+ Silver Edition LCD Screen Appears Pixelated on Startup

In some rare cases when powering up the HERO3+ Silver Edition, the camera's shows pixelated black dots on the bottom 1/3rd of the LCD screen and is blank on the top 2/3rds of the LCD screen. If this issue occurs the solution is to simply power off your camera and then turn it back on. Here is an image showing what it might look like:

How to Pair Your HERO3+ Camera and Wi-Fi Remote

If you can't control your HERO3+ camera with your Wi-Fi Remote, try pairing the two devices. In most cases, this corrects the issue. If it doesn't, use the "Contact Us" form to contact a GoPro Tech Support Rep so we can help you out. Here’s how to pair your HERO3+ Camera and Wi-Fi Remote: To get started, make sure your camera and remote have a full charge and are powered OFF. Part 1 - Get your HERO3+ camera ready for pairing mode 1. Power ON the HERO3+ camera. 2. Press the... Read More »

HERO3+ Short Record Times

If you notice that your HERO3+ camera is recording for significantly shorter than expected durations, this article should help you out. You should be able to record in 1080p 30fps for about 2 hours for HERO3+ Black Edition or 3 hours for the HERO3+ Silver Edition, until the batter runs out. This may be shorter if you have Wi-Fi enabled or are using certain bacpac accessories. If you are not getting this kind of record times, try the following steps: Make sure you’re using a known-good SD card. Check out our... Read More »

HERO3+ Black Edition - Looping Video Creates Chapters Until SD Card is Full

If a chapter of a loop video creates a new folder (i.e. G0019999, then the next file is G0000001 in a new folder), looping doesn't delete the first chapter once the time-limit is reached. Instead, it creates chapters until the card is FULL. The workaround for this issue is to reformat the card often so that you don't make it roll over to a new folder.