If you are experiencing this wavy or distorted footage when using your GoPro during an activity where there is a large amount of vibration, it is most likely that a vibration is being emitted which is actually reaching the camera's sensor and causing the waviness. Depending on where and how you have your camera placed, there are a number of things you can do. For example, when placed on a roll bar, add a strip of rubber (i.e. from a bike inner tube) to dampen the vibration. With the curved or...
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Power on the camera and look at the version number that is displayed on the screen as it turns on. If the version number is current, then the update completed successfully. See this article to confirm what the latest version is: Software Update Release Information.
The "File Not Supported" message will appear if an individual chapter from a multi-chapter video was deleted on a computer, and an attempt is made for that video to be played back with an LCD Touch BacPac or over HDMI. If you wish to play back footage using an LCD Touch BacPac or over HDMI output the best practice is to not delete individual chapters of a multi-chapter video.
When you connect your camera or BacPac to your desktop computer, we recommend that you use a USB port on the back of the computer. USB ports on the back of a computer are more reliable than USB ports on the front. Also, we recommend against connecting to USB ports on keyboards, monitors, and USB hubs.
The Lux ratings for the HERO3 and HERO3+ cameras are not something that we have available. We feel that the Lux rating does not provide an accurate picture of the light sensitivity capabilities of the camera, since this is only a rating for the camera sensor, and does not take into account the actual processing of the image by the camera. The best thing you can do to get a better idea of the camera's low-light performance is to take a look at our customers' videos on websites like Youtube or...
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If you are connected to your camera you find the battery percentage level in the Settings menu. You can enter settings by pressing the wrench icon in the lower right of the Command and Control screen.
When the camera preview window flashes green and/or purple, this means that preview has been lost temporarily. Don’t worry though… If camera control or preview is lost, the camera will remain in the last triggered state. This means that it will not stop recording if it was recording when the App’s connection was lost. This issue should be resolved with the latest version of the GoPro App, so make sure that you have updated. In order to properly use the latest version of the GoPro App, you will also need to...
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This article applies to HERO3 and HERO3+. The Continuous Photo mode is not supported by the Wi-Fi remote. When you press and hold the shutter button on the remote, it does not record any photos. You can press and immediately release the shutter button, but it will take one second worth of photos. If you want to use Continuous Photo mode you must use the shutter button on the camera.
For HERO3 camera users, make sure that you have updated to the latest camera software version. The latest update reduces interference from constant noises. There are times when certain external electrical interference or audio frequencies will interfere with the audio recording of the camera, and cause a background static. This static should only be appearing in your video if it is being exposed to the interference or frequency. For example, if in a car, you should not have the static if the car is switched off. Electrical systems vary from car...
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You cannot use multiple outputs such as HDMI and LCD Touch BacPac at the same time. Basically only one kind of output (HDMI/LCD Touch BacPac/Composite/Wifi streaming) can be shown at any time.