What is your request about?

H3plus_black_supporticon

HERO3+ Black Edition


Quick Start Guides

Product Manuals

Music Bundle Manual

Answers to the most common questions:

HERO3+ Black Edition Shuts Down with no Temperature Icon when Hot

In some cases you may experience the HERO3+ Black Edition shut down without seeing the temperature icon when the camera is hot.  It will show the temperature icon the first time the camera shuts down due to heat, but if you try to power on the camera while it is still too hot it may shut down without any temperature warning. If you run into this, let the camera cool down completely before using it again.  

Are HERO3+ Cameras Compatible with Existing Accessories, Mounts, and Harnesses?

  Yes, HERO3+ cameras are compatible with all existing HERO3 accessories, mounts, and harnesses.  

HERO3+ Low Resolution Video (LRV) File Size Information

This article details the Low Resolution Video (LRV) files and their respective full-resolution sizes. The testing that generated this data was done with 1 minute video recordings using similar outside lighting conditions for accuracy. Note: All FOV's were not listed because file size differences are negligible and pixel dimensions remain constant for all FOV's. HERO3+ Black Edition HERO3+ Silver Edition

HERO3+ Available Now!

Two new GoPro camera models are now available:  HERO3+ Black Edition and HERO3+ Silver Edition!  Check out this new introductory video which was shot 100% with the HERO3+ camera. For more information about these two cameras, check out the product pages here: HERO3+ Black Edition HERO3+ Silver Edition  

What are the Advantages of Using Wi-Fi Over Bluetooth?

You may wonder why the GoPro cameras use Wi-Fi rather than Bluetooth to communicate with the Remote and GoPro App.  Wi-Fi has several advantages over Bluetooth and Bluetooth LE* including: Higher Bandwidth Better Range Lower Latency Higher Bit-Rate Better Security *Bluetooth LE has the same functionality as Bluetooth however it has lower energy consumption.

GoPro Tutorial Videos

If you are interested in viewing any of our GoPro tutorial videos, you can check them out in the our GoPro Tutorial Playlist below.  We have several kind of videos to check out including: Videos explaining new products and key new product features. Videos describing various accessories such as mounts or housings. GoPro Athlete Tips & Tricks. We also have some GoPro Support Tips & Tricks Video Tutorials which are not available on our YouTube channel.  Video Tutorial - Formatting your SD Card from your GoPro Camera’s Settings Menu Video Tutorial... Read More »

What is SuperView?

SuperView is a new feature introduced with HERO3+ Black Edition which allows you to capture an immersive wide angle perspective. What this mode does is it takes a 4:3 aspect ratio and dynamically stretches it to a 16:9 aspect ratio. This can be a great choice because it uses the height of the camera's sensor that you get with 4:3 meaning that you will see more of the sky and ground assuming you are pointed at the horizon. What does dynamic stretching mean? The way it works is that the camera... Read More »

What are microSD Adapters?

In order for your microSD card to be seen on your computer you will need a microSD adapter.  These adapters can code in two varieties: microSD to SD card Adapter microSD USB card Reader Here is an image showing what both variety of adapters look like:

Blank White Screen in the Settings Menu on the GoPro App

When selecting the Settings option to try and change the HERO3+ camera Wi-Fi Name and/or Password, the Settings screen appears blank or white.  It may appear like this: If you are seeing this, it is likely that you do not have the latest GoPro App version installed properly. iCloud Users If you have installed the GoPro App and the app is saved in iCloud, it is important to note that the version saved in iCloud may not be the latest GoPro App version. So if at any point you remove the... Read More »

How to Delete Files from microSD Cards with HERO3+

The HERO3+ cameras have a built in failsafe to help reduce the chance of mistakenly losing footage from the micro SD card. While plugged into the computer with a USB cable, you still have the ability to copy your files from your camera into your computers hard drive, but you do not have the ability to delete them from the SD card in this way. Instead, if you want to delete content from the SD card you can use these options: Use the Trash Can icon on the camera After you... Read More »