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HERO3+ Black Edition

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Answers to the most common questions:

Camera is not Recognized when Plugged into a Computer USB Port

If your computer is not recognizing the USB connection it could be one of a few things: There is a loose connection somewhere The USB cable is faulty There is a compatibility issue with the SD card There is a fault with the camera itself. First, make sure that the blue Wi-Fi light isn't flashing. If it is, hold down the Wi-Fi button on the side of the camera until the light flashes 7 times and then turns off. If you have a HERO4 camera, hold down the side button for... Read More »

Formatting an SD Card with the HERO3 and HERO3+ Cameras

This article explains how to reformat an SD card with your HERO3 or HERO3+ camera by selecting the Delete ALL/Format option in the camera’s settings menu. Note – Reformatting the SD card will delete all data off of the card, so be sure that you save any videos or pictures you want to keep on your computer before reformatting the SD card. For a video demonstration on how to format the SD card using your GoPro camera, check out this article: Formatting your SD Card from your GoPro Camera’s Settings Menu.... Read More »

Software Update Release Information

HERO4 Black Edition Camera Current software version: HD4. date: 2/4/2015 Feature Enhancements: Adds Time Lapse Video mode Adds 720p240 video mode (Narrow FOV only) Adds 2.7K60 video mode Adds Auto Image Rotation Adds 30 photos/6 seconds Burst rate Old software versions: HD4. - Release date: 10/05/2014 HD4. - Release date: 10/14/2104 HERO4 Silver Edition Camera Current software version: HD4. date: 2/4/2015 Feature Enhancements: Adds Time Lapse Video mode Adds Auto Image Rotation Adds 30 photos/6 seconds Burst rate Old software versions: HD4. - Release date: 10/05/2014 HD4. - Release date: 10/14/2014... Read More »

Recommended Chargers

If you plan to use a USB charger to charge your camera or Battery BacPac, be sure to research the volts (V) and amps (A) that the charger outputs before you connect your camera or Battery BacPac to it. Our cameras and Battery BacPacs require USB chargers that output 5V and 1A. Using chargers that do not meet this requirement can potentially break your camera or Battery BacPac. To properly charge your camera, first power it off and disconnect the BacPac if one is attached. Next, connect the camera to a... Read More »

What are .thm and .lrv files?

Depending on what camera you are using, what software version you have installed, and what resolution you are recording video in, you may notice .thm and .lrv files stored on your camera after recording video. .thm files are Thumbnail video files which are used to display a thumbnail image of the video .lrv files are Low Resolution Video files. These will be created if: You have a HERO3+ Black or Silver Editions, HERO3: Black Edition camera or… You have a HD HERO2, HERO3: White Edition, or HERO3: Silver Edition camera and... Read More »

Preview Never Starts in the GoPro App

Troubleshooting for video preview issues on the App

Supported Resolutions for Playback and Copy in the GoPro App

Not all devices support Copy and Playback in the same way. This article lays out the differences by device and capture mode. 14K, 2.7K and Protune™ video files are not supported.2Compatibility varies by device and operating system version. Compatibility not guaranteed for all devices. Note: Content playback, sharing and access to the camera's memory card is not available on Windows Phone. Key Yes: Your device supports copy, playback and sharing of these files in their original, high-resolution format or the LRV (Low Resolution Video) format. No: Your device does not support... Read More »

Turning Off One Button Mode

If your camera automatically starts taking a video recording upon powering it on, the camera has One Button Mode enabled. This will be indicated by your camera's LCD screen blinking and the red LED blinking on the front of the camera. If you do not want One Button mode enabled, this article will explain how to disable it. HD HERO (Original) To exit one button mode, please turn on the camera so it starts either recording or taking the photos. While it is doing so, press and hold the shutter button... Read More »

Unable to View Camera Media in the GoPro App

You should be able to view the media on the SD card in your GoPro camera if you are connected to the camera via the GoPro App. If you are not able to view your media on the camera from the app, it may be due to an issue where you need to take a photo or a brief video before the media is properly displayed. First, make sure that you are going to the correct place to view the media. When your camera is connected to your phone or tablet,... Read More »

HERO3 & 3+ White Balance Setting Information

The HERO3 Black and Silver Edition and HERO3+ Black Edition cameras let pro users manually adjust the white balance depending on what the shooting conditions are. Here's an explanation: •6500k: Cool white fluorescent skylight lighting. This setting is great for indoors and settings with a lot of white light. •5500k: Daylight or sunlit shooting. This setting is great for daylight while shooting outside. •3000k: Incandescent or sunrise/sunset lighting. This setting is great for lower-light situations, where you want the camera to pick up detail without the help of a lot of... Read More »