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HERO3+ Black Edition


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Answers to the most common questions:

Getting Started with the GoPro App

Follow these steps to start using the GoPro App with your HERO3+, HERO3, or your HD HERO2 camera + Wi-Fi BacPac for the first time: Get the latest software You can now update your HERO3+ Black Edition and HERO3+ Silver Edition camera software directly through the GoPro App.  Check out this article for more information:  How to Update Camera Software Wirelessly with the GoPro App. Make sure the software is up to date on the HERO3+ or HERO3 camera in the version.txt file (or the HD HERO2 camera, Wi-Fi BacPac, and Wi-Fi Remote... Read More »

Camera Freezes Up

If your camera is freezing up, that usually means that you need to update the camera's software or there are some issues with the SD card. Here's some information on SD card recommendations.  Here are some troubleshooting steps to resolve the issue for you: Before proceeding make sure that you have turned off Wi-Fi and removed any BacPacs.  If your camera is currently frozen, try to remove and then reinsert the battery to get it unstuck. Make sure you have the most current software on your camera.  Click here for instructions on... Read More »

What are the Holes on the Side/Top of the HERO3+ Camera?

  The holes on the side and top of the HERO3+ Black Edition and Silver Edition cameras are microphones.  

What is the F-stop in the HERO3+ Camera?

The f-stop size for HERO3+ cameras (Both Black and Silver Edition) is f/2.8.  

HERO3+ and BacPac Accessory Housing / Backdoor Information

When using a HERO3+ camera with a Battery BacPac or LCD Touch BacPac you have a couple of options: If you have the Dive Housing that came with HERO3, you can use the existing BacPac Backdoor that came with your BacPac accessory. If you have the Standard Housing that came with your HERO3+ camera, you can purchase the BacPac™ Backdoor Kit (for Standard Housing). If you had a BacPac Backdoor from a previous camera version, you will notice that the BacPac Backdoor does not fit onto the HERO3+ Standard Housing, so the BacPac™ Backdoor... Read More »

How to Reset the Camera's Wi-Fi Name and Password

This article describes how to reset the camera's Wi-Fi name and password.

SD Card Recommendations

It's important to use one of the recommended SD cards in your camera, or you may experience freeze-up or video corruption issues. We recommend only purchasing name brand SD cards through reputable resellers. There are both counterfeit and underperforming SD cards out in the marketplace, which can prevent proper functioning of your HD HERO camera's features.  If you need help identifying the class rating of your SD card, check out this article. Here are the SD card requirements for each camera: HERO3: Black Edition & HERO3+ Black Edition Cameras A Class... Read More »

How to Charge the Camera Battery

If you would prefer to see a video tutorial on charging your camera, check out this article: Video Tutorial - Charging Your Camera and Accessories The following instructions detail the best way to fully charge your camera battery. Power the camera off. Disconnect any BacPacs. Connect the camera to the USB port on the computer. If possible use a USB port on the back of the computer... Read More »

GoPro App Camera Connection Troubleshooting

This article describes what to do if the Wi-Fi network cannot be found in the mobile device and what to do if you get the No Cameras Connected message in the App. Section 1: Wi-Fi Network Can't be Found in Phone/Tablet If the HERO3's Wi-Fi network can't be found in the phone/tablet's wireless settings menu, follow these steps: Turn off/on the phone/tablet's Wi-Fi. Power off/on the camera. Make sure the camera is in Phone/Tablet or GoPro App mode and that you see a Wi-Fi icon in the bottom-right corner of the... Read More »

HERO3 Camera Will Not Power ON

If your camera is not powering on, there could be a fault with the camera, battery, SD card, or there could be a loose connection somewhere.  We have some tips for you to try that should clear up the issue for you. Remove any BacPac accessories, the battery, and SD card from the camera.  Reinsert the battery only.  Press the power button.  If the camera powers on, your camera was frozen and you should be good to go now. If your camera doesn't power on, remove/reinsert the battery and charge the... Read More »