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HERO3: White Edition

Product Updates

Product Manuals

Quick Start Guides

Answers to the most common questions:

HERO3 and HERO3+ File Naming Convention

Here's a table indicating the file-naming convention for various recording types: Recording Type Filename Example Single Video Single Photo GOPRxxxx.mp4 GOPRxxxx.jpg ‘xxxx’ = file number GOPR1234.mp4 GOPR0002.jpg Chaptered Video GPzzxxxx.mp4 ‘xxxx’ = file number ‘zz’ = chapter number GOPR1234.mp4 (first video) GP011234.mp4 (1st chapter of the original video) GP021234.mp4 (2nd chapter of the same video) Burst Time-Lapse Photo Looping Video Gyyyxxxx.jpg ‘xxxx’ = file number ‘yyy’ = group number Burst shot (10x pics): G0231111.jpg – G0231120.jpg   Time-lapse shot (100x pics): G0241121.jpg – G0241221.jpg   3D Recording 3D_Lxxxx.mp4 (left camera) 3D_Rxxxx.mp4 (right camera)... Read More »

How to Pair the Camera with the GoPro App

To pair your GoPro camera with the GoPro App, please follow these steps: Power on your camera.  If you're using an HD HERO2 camera, with both units already powered on, attach the Wi-Fi BacPac to the HD HERO2 camera. Press the Wi-Fi button on the side of the HERO3/HERO3+ camera or Wi-Fi BacPac to go to the Wi-Fi menu.  Note - you'll need to press the button two times if you're using the HERO3+ or HERO3 camera. If you have a HERO3/HERO3+ camera, select "GoPro App", or if you have an... Read More »

How to Check Your GoPro Order Status

If you want to check your GoPro Order Status, we have a tool that will allow you to do that. GoPro Order Status If you enter your info in the tool linked above you will see all the details about your GoPro order, including its status and tracking information.

Video Tutorial - Charging Your Camera and Accessories

Properly charging your camera and accessories is essential for having a great day out there shooting videos and photos. This demonstrations highlights best practices for charging and preserving your battery.

HERO3+ Camera Comparison

This article compares the features of the HERO3+ Black Edition, HERO3+ Silver Edition, and the HERO3: White Edition.

Have an Idea or Suggestion for GoPro?

We are always stoked to hear from the GoPro community and we welcome your enthusiasm about us and what we are doing.  If you have an idea or a suggestion  for us, we encourage you to check out this page:  Connect with GoPro.

What is the Difference Between the Standard Housing and the Dive Housing

Question? What is the difference between the Dive Housing and Standard Housing? Where does it apply? HERO3 HERO3+ Answer? The Standard Housing is the slim housing that comes with the HERO3+ and is waterproof down to 40m.  The Dive Housing is Dive Housing is designed for deep sea diving and extreme activities.  It is waterproof to 60m.     

SD Card Reformat on a Mac Computer

This article describes the process to reformat an SD card in a Mac computer.

SD Card Reformat on a Windows Computer

This article describes how to reformat your SD card in Windows.

External Microphone Recommendations

This article provides a list of some external mics that are supported.