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Hero3-white-edition

HERO3: White Edition


Product Updates

Product Manuals

Quick Start Guides

Answers to the most common questions:

How to Prevent the Lens from Fogging During Filming

If you are using the camera in an environment where the inside of the housing lens is fogging up during use, we do have the Anti-Fog Inserts designed specifically for the HD HERO camera. It will help to prevent your camera's housing from fogging, even in cold temperatures/humid environments. The kit includes 3 sets of anti-fog inserts, and retails at $14.99. Each set lasts 4-5 uses and can be dried in an oven (3 minutes) and used again. Please note, if you are using the camera in conditions where waterproofing is... Read More »

How to Prevent Wind Noise on Videos

If you find that you are picking up too much wind noise in your recording, there are several things you can do to minimize this: When you don't need the camera to be waterproof and are traveling under 100MPH, you can use the open back housing door. This will allow for more of the engine or exhaust noise to be picked up by the microphone, and override the wind noise. Mount the camera in a location that is exposed to the wind as little as possible. Placing the camera right in... Read More »

What Video Format do GoPro Cameras Record in?

Video files are recorded using the h.264 codec and the MP4 file type.

The File Repair Icon is Displayed on the Camera

What's the issue? If you see a picture of a bicycle and a plus sign (+) on your camera’s screen, or a bandage (HERO4), that’s the file repair icon. This means that your file was corrupted during filming for some reason. While the icon is showing on the screen, press ANY BUTTON on the camera, and the camera will repair the file. While the camera is attempting to recover the file, the icon will blink repeatedly. Once completed, the camera’s screen will revert to the normal file counter display. Where does... Read More »

HERO3 and HD HERO2 Resolutions Supported by GoPro App Preview (iOS and Android OS)

The following chart shows the supported video resolutions for video preview in the GoPro App. *If preview doesn't start using 960p, try using a different resolution such as: 1080p or 720p

HERO3 and HERO3+ Wrist Housing Video Tutorial

Check out this tutorial video on how to use the HERO3 and HERO3+ Wrist Housing.

How to Clean the Camera Lens

All of the cameras’ lenses are cleaned before they leave the factory. Sometimes a thin purple film can be seen on the lens. If this occurs, it just means that our cleaning solution wasn’t wiped off all the way. There’s an easy way to remove it. Breathing gently on the lens to fog it up and then wiping with a gentle cloth is the most affective way to clean the lens. Repeat until clean. We recommend against using a cleaning solution. If you use a cleaning solution, you run the risk... Read More »

How to Prevent Waves or Distortion in Videos

If you are experiencing this wavy or distorted footage when using your GoPro during an activity where there is a large amount of vibration, it is most likely that a vibration is being emitted which is actually reaching the camera's sensor and causing the waviness. Depending on where and how you have your camera placed, there are a number of things you can do. For example, when placed on a roll bar, add a strip of rubber (i.e. from a bike inner tube) to dampen the vibration. With the curved or... Read More »

Controlling Multiple Cameras with One Wi-Fi Remote

The Wi-Fi Remote can control up to 50 cameras. If multiple cameras are paired to a remote, the remote controls all cameras at the same time. This means that individual cameras cannot be controlled separately by the remote. The remote can control any combination of camera models as long as the remote version is not lower than 2.1.7. If it is on a version older than 2.1.7, you will need to update the remote software.

Updating Camera Software for GoPro App Compatibility

In order to use the new features in the latest GoPro App update, it is requires to update your GoPro camera software. If you do not update your camera software you will get a message within the GoPro App that states: "Firmware Update Required". For information on how to update your firmware, see the following FAQs: HERO3 instructions HD HERO2 instructions