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Hero3-white-edition

HERO3: White Edition


Product Updates

Product Manuals

Quick Start Guides

Answers to the most common questions:

HERO3 Camera Will Not Power ON

What's the issue? The camera does not power on Where does it apply? HERO3 cameras How to fix it If your camera is not powering on, there could be a fault with the camera, battery, SD card, or there could be a loose connection somewhere.  We have some tips for you to try that should clear up the issue for you. Remove any BacPac accessories, the battery, and SD card from the camera.  Reinsert the battery only.  Press the power button.  If the camera powers on, your camera was frozen and... Read More »

HERO3, HD HERO2, & HD HERO Original Waterproof and Depth Rating

The HD HERO Original, HD HERO2, and HERO3 cameras come in a protective waterproof case that is capable of withstanding depths of up to 197 feet (60 meters). Before taking the unit in the water you'll want to be sure to verify that there is no dirt or debris along the white rubber gasket that could compromise the integrity of the waterproof case. To ensure that the camera is fully sealed, push the housing backdoor all the way in before securing the black latch on the top of the case.  If you... Read More »

Camera is not Recognized when Plugged into a Computer USB Port

If your computer is not recognizing the USB connection it could be one of a few things: There is a loose connection somewhere The USB cable is faulty There is a compatibility issue with the SD card There is a fault with the camera itself. First, make sure that the blue Wi-Fi light isn't flashing.  If it is, hold down the Wi-Fi button on the side of the camera until the light flashes 7 times and then turns off.  If you have a HERO4 camera, hold down the side button for... Read More »

Software Update Instructions for HERO3 Cameras

This article instructs you how to update your HERO3 camera's software.  You will use this process if you are updating to a newer camera software version or if you are re-updating to the existing version already on your camera. Some reasons that you'd want to manually re-update the camera's software would be (1) if your camera freezes on the video camera icon right when you power it on, (2) the GoPro App isn't connecting to the camera or showing live preview, or (3) you want to change your camera's Wi-Fi name... Read More »

Formatting an SD Card with the HERO3 and HERO3+ Cameras

This article explains how to reformat an SD card with your HERO3 or HERO3+ camera by selecting the Delete ALL/Format option in the camera’s settings menu.  Note – Reformatting the SD card will delete all data off of the card, so be sure that you save any videos or pictures you want to keep on your computer before reformatting the SD card. For a video demonstration on how to format the SD card using your GoPro camera, check out this article:  Formatting your SD Card from your GoPro Camera’s Settings Menu.... Read More »

Software Update Release Information

HERO4 Black Edition Camera Current software version: HD4.02.01.02.00Release date: 10/14/2014 Feature Enhancements: Adds Automatic shutter option for Night Lapse mode Adds Continuous interval for Night Lapse mode Performance & usability improvements Old software versions: HD4.02.01.00.04 Release date: 10/05/2014   HERO4 Silver Edition Camera Current software version: HD4.01.01.02.00Release date: 10/14/2014 Feature Enhancements: Adds Automatic shutter option for Night Lapse mode Adds Continuous interval for Night Lapse mode Performance & usability improvements Old software versions: HD4.01.01.00.00 Release date: 10/05/2014   HERO Camera Current software version: HD3.20.01.07Release date: 1/15/2015 Feature Enhancements: Addresses an issue that causes distortion while capturing video in SuperView... Read More »

Recommended Chargers

If you plan to use a USB charger to charge your camera or Battery BacPac, be sure to research the volts (V) and amps (A) that the charger outputs before you connect your camera or Battery BacPac to it. Our cameras and Battery BacPacs require USB chargers that output 5V and 1A.  Using chargers that do not meet this requirement can potentially break your camera or Battery BacPac.  To properly charge your camera, first power it off and disconnect the BacPac if one is attached.  Next, connect the camera to a... Read More »

What are .thm and .lrv files?

Depending on what camera you are using, what software version you have installed, and what resolution you are recording video in, you may notice .thm and .lrv files stored on your camera after recording video. .thm files are Thumbnail video files which are used to display a thumbnail image of the video .lrv files are Low Resolution Video files. These will be created if: You have a HERO3+ Black or Silver Editions, HERO3: Black Edition camera or… You have a HD HERO2, HERO3: White Edition, or HERO3: Silver Edition camera and... Read More »

Supported Resolutions for Playback and Copy in the GoPro App

Not all devices support Copy and Playback in the same way. This article lays out the differences by device and capture mode.   14K, 2.7K and Protune™ video files are not supported.2Compatibility varies by device and operating system version. Compatibility not guaranteed for all devices. Note: Content playback, sharing and access to the camera's memory card is not available on Windows Phone.   Key Yes: Your device supports copy, playback and sharing of these files in their original, high-resolution format or the LRV (Low Resolution Video) format. No: Your device does not... Read More »

Turning Off One Button Mode

If your camera automatically starts taking a video recording upon powering it on, the camera has One Button Mode enabled. This will be indicated by your camera's LCD screen blinking and the red LED blinking on the front of the camera. If you do not want One Button mode enabled, this article will explain how to disable it. HD HERO (Original) To exit one button mode, please turn on the camera so it starts either recording or taking the photos.  While it is doing so, press and hold the shutter button for... Read More »