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HERO3: Silver Edition


Product Updates

Product Manuals

Answers to the most common questions:

What are .cpgz Files?

You may see a .cpgz file if you double-click on one of the software update .bin files on a Mac. When you double-click on the .bin file the computer tries to automatically copy the file resulting in this .cpgz file. You do not need this file. Please delete it and make sure that the trashcan is emptied before proceeding with the software update. If you need assistance installing the update, please see the following articles: HERO3 Manual Software Update Instructions for HERO3 Cameras HERO2 HD HERO2 Camera Software Update with GoPro... Read More »

HERO3 Short Record Times

If you notice that your HERO3 camera is recording for significantly shorter than expected durations, this article should help you out. You should be able to record in 1080p 30fps for about 1 hour and 20 minutes, until the batter runs out. This may be shorter if you have Wi-Fi enabled or are using certain bacpac accessories. If you are not getting this kind of record times, try the following steps: Make sure you’re using a known-good SD card. Check out our SD Card Recommendations article for more information. If your... Read More »

What to do if the Camera or Wi-Fi Update Fails

If the camera or Wi-Fi software update fails, you can try the following steps to fix the problem: Power off the camera. Reformat the SD card in the camera or in the computer. Redo the software update manually through the software updater. Try a different SD card if possible. Follow the links below for instructions on how to manually update the camera software. HERO3 Manual Firmware Update Instructions HD HERO2 Manual Firmware Update Instructions

HERO3 Camera Stuck in Update Mode

If you have a HERO3+ camera and are running into this problem, please see this article:  HERO3+ Camera Gets Stuck During the Update Process. If you have a HD HERO2 camera and are running into this problem, please see this article:  Fix for HD HERO2 Camera Stuck in v.198, v.222, or v.312 Update Mode. If you see a picture of a camera with a down arrow on the screen every time you power on the camera, it may be stuck in the update mode. The following steps should help resolve the issue:... Read More »

Static Sound is Heard on Recorded Video Files

For HERO3 camera users, make sure that you have updated to the latest camera software version. The latest update reduces interference from constant noises. There are times when certain external electrical interference or audio frequencies will interfere with the audio recording of the camera, and cause a background static. This static should only be appearing in your video if it is being exposed to the interference or frequency. For example, if in a car, you should not have the static if the car is switched off. Electrical systems vary from car... Read More »

HERO3+ Silver Edition does not Power Off After the SD Card is Full

In some cases the HERO3+ Silver Edition camera may not power off after the SD card reads FULL from filling up the card during recording. In the rare case that this happens to you, the solution is to remove and then reinsert the camera battery.

What are the Advantages of Using Wi-Fi Over Bluetooth?

You may wonder why the GoPro cameras use Wi-Fi rather than Bluetooth to communicate with the Remote and GoPro App.  Wi-Fi has several advantages over Bluetooth and Bluetooth LE* including: Higher Bandwidth Better Range Lower Latency Higher Bit-Rate Better Security *Bluetooth LE has the same functionality as Bluetooth however it has lower energy consumption.

GoPro Tutorial Videos

If you are interested in viewing any of our GoPro tutorial videos, you can check them out in the our GoPro Tutorial Playlist below.  We have several kind of videos to check out.

What are microSD Adapters?

In order for your microSD card to be seen on your computer you will need a microSD adapter.  These adapters can code in two varieties: microSD to SD card Adapter microSD USB card Reader Here is an image showing what both variety of adapters look like:

Mobile Device Disconnects from the Camera's Wi-Fi

If you are experiencing a problem where your phone or tablet is disconnecting from your camera's Wi-Fi network, this FAQ should help top resolve the problem. Here are some of the messages that you may receive on your mobile device: Avoided poor internet connection Internet connection is unstable Internet not available Network disabled, poor connection Network disabled because internet connection is slow Poor Connection / Connection Lost Follow these steps to try and resolve the problem: Forget the camera's wireless network via the mobile devices wireless settings, the re-add the camera's wireless... Read More »