When you connect your camera or BacPac to your desktop computer, we recommend that you use a USB port on the back of the computer. USB ports on the back of a computer are more reliable than USB ports on the front. Also, we recommend against connecting to USB ports on keyboards, monitors, and USB hubs.
You may see a .cpgz file if you double-click on one of the software update .bin files on a Mac. When you double-click on the .bin file the computer tries to automatically copy the file resulting in this .cpgz file. You do not need this file. Please delete it and make sure that the trashcan is emptied before proceeding with the software update. If you need assistance installing the update, please see the following articles: HERO3 Manual Software Update Instructions for HERO3 Cameras HERO2 HD HERO2 Camera Software Update with GoPro...
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If you notice that your HERO3 camera is recording for significantly shorter than expected durations, this article should help you out. You should be able to record in 1080p 30fps for about 1 hour and 20 minutes, until the batter runs out. This may be shorter if you have Wi-Fi enabled or are using certain bacpac accessories. If you are not getting this kind of record times, try the following steps: Make sure you’re using a known-good SD card. Check out our SD Card Recommendations article for more information. If your...
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If the camera or Wi-Fi software update fails, you can try the following steps to fix the problem: Power off the camera. Reformat the SD card in the camera or in the computer. Redo the software update manually through the software updater. Try a different SD card if possible. Follow the links below for instructions on how to manually update the camera software. HERO3 Manual Firmware Update Instructions HD HERO2 Manual Firmware Update Instructions
If you have a HERO3+ camera and are running into this problem, please see this article: HERO3+ Camera Gets Stuck During the Update Process. If you have a HD HERO2 camera and are running into this problem, please see this article: Fix for HD HERO2 Camera Stuck in v.198, v.222, or v.312 Update Mode. If you see a picture of a camera with a down arrow on the screen every time you power on the camera, it may be stuck in the update mode. The following steps should help resolve the issue:...
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For HERO3 camera users, make sure that you have updated to the latest camera software version. The latest update reduces interference from constant noises. There are times when certain external electrical interference or audio frequencies will interfere with the audio recording of the camera, and cause a background static. This static should only be appearing in your video if it is being exposed to the interference or frequency. For example, if in a car, you should not have the static if the car is switched off. Electrical systems vary from car...
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In some cases the HERO3+ Silver Edition camera may not power off after the SD card reads FULL from filling up the card during recording. In the rare case that this happens to you, the solution is to remove and then reinsert the camera battery.
You may wonder why the GoPro cameras use Wi-Fi rather than Bluetooth to communicate with the Remote and GoPro App. Wi-Fi has several advantages over Bluetooth and Bluetooth LE* including: Higher Bandwidth Better Range Lower Latency Higher Bit-Rate Better Security *Bluetooth LE has the same functionality as Bluetooth however it has lower energy consumption.
If you are interested in viewing any of our GoPro tutorial videos, you can check them out in the our GoPro Tutorial Playlist below. We have several kind of videos to check out.
In order for your microSD card to be seen on your computer you will need a microSD adapter. These adapters can code in two varieties: microSD to SD card Adapter microSD USB card Reader Here is an image showing what both variety of adapters look like: