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HERO3: Silver Edition

Product Updates

Product Manuals

Answers to the most common questions:

Delay Between Camera and Remote at Power-on

It should take about 3-5 seconds for the camera to power on once the power button is pressed on the Wi-Fi Remote. If the camera does not power on, check for the following: Make sure that the WiFi BacPac and remote are paired, and that a connection is recognized. Make sure that the camera, Wi-Fi BacPac, and Remote batteries are fully charged. Remember that you need to charge the Wi-Fi BacPac by connecting it to a computer, USB charger, or auto charger directly. It can't be charged through the camera. If... Read More »

Lux Rating Information

The Lux ratings for the HERO3 and HERO3+ cameras are not something that we have available. We feel that the Lux rating does not provide an accurate picture of the light sensitivity capabilities of the camera, since this is only a rating for the camera sensor, and does not take into account the actual processing of the image by the camera. The best thing you can do to get a better idea of the camera's low-light performance is to take a look at our customers' videos on websites like Youtube or... Read More »

What are .cpgz Files?

You may see a .cpgz file if you double-click on one of the software update .bin files on a Mac. When you double-click on the .bin file the computer tries to automatically copy the file resulting in this .cpgz file. You do not need this file. Please delete it and make sure that the trashcan is emptied before proceeding with the software update. If you need assistance installing the update, please see the following articles: HERO3 Software Update Instructions for HERO3 Cameras Manual Software Update Instructions for HERO3 Cameras HERO2 HD... Read More »

What to do if the Camera or Wi-Fi Update Fails

If the camera or Wi-Fi software update fails, you can try the following steps to fix the problem: Power off the camera. Reformat the SD card in the camera or in the computer. Redo the software update manually through the software updater. Try a different SD card if possible. Follow the links below for instructions on how to manually update the camera software. HERO3 Software Update Instructions HD HERO2 Manual Software Update Instructions

HERO3 Camera Stuck in Update Mode

If you have a HERO3+ camera and are running into this problem, please see this article: HERO3+ Camera Gets Stuck During the Update Process. If you have a HD HERO2 camera and are running into this problem, please see this article: Fix for HD HERO2 Camera Stuck in v.198, v.222, or v.312 Update Mode. If you see a picture of a camera with a down arrow on the screen every time you power on the camera, it may be stuck in the update mode. The following steps should help resolve the... Read More »

Static Sound is Heard on Recorded Video Files

For HERO3 camera users, make sure that you have updated to the latest camera software version. The latest update reduces interference from constant noises. There are times when certain external electrical interference or audio frequencies will interfere with the audio recording of the camera, and cause a background static. This static should only be appearing in your video if it is being exposed to the interference or frequency. For example, if in a car, you should not have the static if the car is switched off. Electrical systems vary from car... Read More »

HERO3+ Silver Edition does not Power Off After the SD Card is Full

In some cases the HERO3+ Silver Edition camera may not power off after the SD card reads FULL from filling up the card during recording. In the rare case that this happens to you, the solution is to remove and then reinsert the camera battery.

What are the Advantages of Using Wi-Fi Over Bluetooth?

The HERO4 uses both Wi-Fi and Bluetooth for wireless control of the camera. Bluetooth is used to quickly recognize the camera upon launching the GoPro App. Once successfully paired to the camera, the HERO4 will result to a Wi-Fi connection as it has several advantages over Bluetooth and Bluetooth LE* including higher bandwidth, better range, lower latency, higher bit-rate, and better security.

GoPro Tutorial Videos

If you are interested in viewing any of our GoPro tutorial videos, you can check them out in our GoPro Tutorial Playlists below. We have several kind of videos to check out including: Videos explaining new products and key new product features. Videos describing various accessories such as mounts or housings. GoPro Athlete Tips & Tricks. Fall 2014 Camera Lineup Check out this article for a video tutorial on the new cameras: Fall 2014 Camera Lineup. GoPro Tips and Tricks Series GoPro Product Stories We also have some GoPro Support Tips... Read More »

What are microSD Adapters?

In order for your microSD card to be seen on your computer you will need a microSD adapter. These adapters can come in two varieties: microSD to SD card Adapter microSD USB card Reader Here is an image showing what both variety of adapters look like: