What is your request about?

Supportheader_hero3_silver

HERO3: Silver Edition


Product Updates

Product Manuals

Answers to the most common questions:

HERO3 Camera Premium Accessory Compatibility

The Wi-Fi Remote, LCD Touch BacPac, and the new Battery BacPac are compatible with the HERO3 camera and the HD HERO Original or HD HERO2 cameras.   You do not need a Wi-Fi BacPac if you have a HERO3 camera since the HERO3 camera has built-in Wi-Fi.  You will need the Wi-Fi Remote or the GoPro App if you want to use the HERO3 camera's built-in Wi-Fi though. Please note that there is however limited compatibility for the LCD Touch BacPac with the HD HERO Original and HD HERO2 cameras.  The... Read More »

How Can You Confirm that a Software Update Completed Successfully?

Power on the camera and look at the version number that is displayed on the screen as it turns on. If the version number is current, then the update completed successfully. See this article to confirm what the latest version is: Software Update Release Information.

Video Playback with the LCD Touch BacPac or HDMI Displays "File Not Supported"

The "File Not Supported" message will appear if an individual chapter from a multi-chapter video was deleted on a computer, and an attempt is made for that video to be played back with an LCD Touch BacPac or over HDMI. If you wish to play back footage using an LCD Touch BacPac or over HDMI output the best practice is to not delete individual chapters of a multi-chapter video.

HERO3 Battery Specifications

The HERO3 battery a rechargeable lithium-ion battery and is rated at 1050 mAH, 3.7V, and 3885 mWh. If you are looking for a replacement battery, you can find one on the GoPro Store here.

Choppy Video Playback on Mobile Devices

In some cases you may notice that video is choppy when playing back higher resolution videos that have been downloaded through the GoPro App and played back on a phone. Some phones can have a difficult time playing back high resolution video smoothly. If playback is choppy the actual video file is likely fine, it is just a playback issue on the specific phone and will likely play back smoothly on other players As a workaround, you can try using 1080-30 or downloading the low resolution videos instead. For more information,... Read More »

Lux Rating Information

The Lux ratings for the HERO3 and HERO3+ cameras are not something that we have available.  We feel that the Lux rating does not provide an accurate picture of the light sensitivity capabilities of the camera, since this is only a rating for the camera sensor, and does not take into account the actual processing of the image by the camera.  The best thing you can do to get a better idea of the camera's low-light performance is to take a look at our customers' videos on websites like Youtube or... Read More »

How Do I View My Camera's Battery Level in the GoPro App?

If you are connected to your camera you find the battery percentage level in the Settings menu. You can enter settings by pressing the wrench icon in the lower right of the Command and Control screen.

Recommended USB Ports

When you connect your camera or BacPac to your desktop computer, we recommend that you use a USB port on the back of the computer.  USB ports on the back of a computer are more reliable than USB ports on the front.  Also, we recommend against connecting to USB ports on keyboards, monitors, and USB hubs.

GoPro App: Preview Window Flashes Green and/or Purple

When the camera preview window flashes green and/or purple, this means that preview has been lost temporarily. Don’t worry though… If camera control or preview is lost, the camera will remain in the last triggered state. This means that it will not stop recording if it was recording when the App’s connection was lost. This issue should be resolved with the latest version of the GoPro App, so make sure that you have updated. In order to properly use the latest version of the GoPro App, you will also need to... Read More »

What are .cpgz Files?

You may see a .cpgz file if you double-click on one of the software update .bin files on a Mac. When you double-click on the .bin file the computer tries to automatically copy the file resulting in this .cpgz file. You do not need this file. Please delete it and make sure that the trashcan is emptied before proceeding with the software update. If you need assistance installing the update, please see the following articles: HERO3 Manual Software Update Instructions for HERO3 Cameras HERO2 HD HERO2 Camera Software Update with GoPro... Read More »