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Answers to the most common questions:

Controlling HD HERO Original Cameras and HD HERO2 Cameras with one Wi-Fi Remote

It is possible to control both HD HERO Original cameras, and HD HERO2 cameras with a single Wi-Fi Remote.  Each camera will need to have a Wi-Fi BacPac that is paired with the single remote.

3D HERO System Compatibility

The 3D HERO System is currently compatible with HD HERO Original camera and the HD HERO2 camera.

Red Blinking Lights Are Not Synced During Recording

The red lights do not indicate that the two cameras are in or out of sync. Since this feature can be turned off in the settings menu (BLO/BLF) they are not a requirement to indicate synced recording. You may find that in some instances they match up, and others do not.

Coming Soon! Message when Selecting Phone & Tablet

If you see the "Coming soon!" message when you try to select Phone & Tablet in your HD HERO2 camera's Wi-Fi settings menu, this means you need to update your HD HERO2 camera's software.  If you're trying to use the GoPro App, you'll also need to make sure that your Wi-Fi BacPac's software is up-to-date. Check out our GoPro App software updates page for instructions on updating your HD HERO2 camera and Wi-Fi BacPac. You also might want to check out our Getting Started with the GoPro App article to familiarize... Read More »

What to do if the Camera or Wi-Fi Update Fails

If the camera or Wi-Fi software update fails, you can try the following steps to fix the problem: Power off the camera. Reformat the SD card in the camera or in the computer. Redo the software update manually through the software updater. Try a different SD card if possible. Follow the links below for instructions on how to manually update the camera software. HERO3 Manual Firmware Update Instructions HD HERO2 Manual Firmware Update Instructions

Unable to Combine the HD HERO Original Camera with the HD HERO2 Camera in the 3D HERO System

You can only combine two of the HD HERO2 units or two of the HD HERO Original units together to use with the 3D HERO System.  The two cameras must be the same type for the 3D HERO System.

HD HERO2 File Chaptering Information

When taking a video recording, the camera will automatically segment into a new file chapter once it has reached approximately 1.99 GB in size. When put together with editing software these files will play seamlessly as if they were never chaptered. When played back from the camera directly they will also play through as one continuation. This chaptering is intentional and there is no way to keep the camera from doing so. HD HERO2 cameras divide chapters like this so that in the event of a jolt or crash that causes... Read More »

No Audio Recorded with HD HERO2 Using an External Microphone

If the HD HERO2 camera is not recording any audio, it could be a one-time glitch being caused by a bad connection in the microphone port on the camera. Please try the following: Remove the battery from the camera. Insert and remove the microphone jack from the microphone port on the camera. Reinsert the battery into the camera. Power on the camera once more.

Downgrading Your Camera Software

The HD HERO2 camera software is not designed to be downgraded.  Putting an earlier camera software version on the camera will break it, making it inoperable.  As such, we do not support downgrading your camera software to an earlier version.  Breaking your camera by downgrading the camera software is not something that is covered under our manufacturer's warranty.  

Mobile Device Disconnects from the Camera's Wi-Fi

If you are experiencing a problem where your phone or tablet is disconnecting from your camera's Wi-Fi network, this FAQ should help top resolve the problem. Here are some of the messages that you may receive on your mobile device: Avoided poor internet connection Internet connection is unstable Internet not available Network disabled, poor connection Network disabled because internet connection is slow Poor Connection / Connection Lost Follow these steps to try and resolve the problem: Forget the camera's wireless network via the mobile devices wireless settings, the re-add the camera's wireless... Read More »