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Answers to the most common questions:

Mobile Device Disconnects from the Camera's Wi-Fi

If you are experiencing a problem where your phone or tablet is disconnecting from your camera's Wi-Fi network, this FAQ should help top resolve the problem. Here are some of the messages that you may receive on your mobile device: Avoided poor internet connection Internet connection is unstable Internet not available Network disabled, poor connection Network disabled because internet connection is slow Poor Connection / Connection Lost Follow these steps to try and resolve the problem: Forget the camera's wireless network via the mobile devices wireless settings, the re-add the camera's... Read More »

GoPro Camera File Chaptering Information

Question How are chapters created with GoPro cameras? Where does this apply? HERO4 HERO3+ HERO3 HD HERO2 Answer When taking a video recording, the camera will automatically segment into a new file chapter once it has reached a certain size. These files when put together with editing software will play seamlessly as if they were never chaptered, and when played back from the camera directly will also play through as one continuation.This chaptering is intentional and there is no way to keep the camera from doing so. Chapters are divided like... Read More »

External Microphone Recommendations

Question What are the Recommended External Microphones for GoPro Cameras? Where does it apply? HERO4 HERO3+ HERO3 Answer This list is not 100% comprehensive, other mics may work, but these mics are supported: Supported by all cameras: All Rode VideoMic models Sennheiser MKE 400 Countryman Lapel (MEMWF05BD2-R) Sound Professionals SP-TFB-2 Opteka VM-100 Video Condenser Shotgun Microphone Sony ECMCS3 Clip style Omnidirectional Stereo Microphone Generally, any Lavalier microphone is supported Hero 4 Black Edition only: Shure SM57 Sennheiser MD421 Shure SM58 Shure SM7B Electrovoice Re20

Best Ways to Achieve Video Out Signal via HDMI

What are you trying to do? Output video signal to HDTV monitor or broadcasting product (i.e. converter, switcher, HDMI recorder, etc.) Where does it apply? HERO4 (Black and Silver Editions) HERO3+ (Black and Silver Editions) HERO3 (White, Silver, and Black Editions) HERO2 How to do it Make sure that your HDTV Input Channel is set to the same input port that you have the HDMI Cable connected to. Make sure that the camera is powered OFF and there are no BacPac accessories attached to your camera before you connect the camera... Read More »

HD HERO Original & HD HERO2 Does Not Power On

What's the issue? The camera does not power on Where does it apply? HD HERO Original HD HERO2 How to fix it Disconnect any BacPac accessories or cables from the camera and also remove the camera's battery and SD card. Then, follow these troubleshooting steps: With no battery in the camera, use the GoPro USB cable to connect your camera to a USB port directly on your computer or to a USB wall charger that outputs 5V and 1A. Once connected to a charging source, you should see the red LED... Read More »

Video Tutorial - Formatting your SD Card from your GoPro Camera’s Settings Menu

Formatting your SD card in the GoPro camera is the best way to remove old video and photos files. When you format your SD card in your camera the original file structure and partitions are restored so that the SD card will continue to properly communicate with the camera. Watch the demonstration below showing how to format your SD card. MusicBroke for Free "Murmur"Check out: http://brokeforfree.com/ For written instruction on how to format your SD card in your GoPro camera click on the camera model below: HERO3+ and HERO3 HD HERO2... Read More »

HDMI Detectives

Question Are GoPro cameras compatible with HDMI detectives? Where does it apply? HERO4 (Silver and Black Editions) HERO3+ (Silver and Black Editions) HERO3 (White, Silver and Black Editions) HERO2 Answer Yes, we have seen compatibility with HDMI detectives, mostly brand name ones like Gefen. An HDMI detective is used to help establish the EDID (Extended Display Identification Data) and signal with the camera, when preparing to connect it to a sink source (i.e. HDMI recorder, broadcast switcher, etc.). This will help ensure that no information is lost or dropped from the... Read More »

HD-SDI Converter Compatibility

We have tested the following HD-SDI converters and they are compatible: Atomos Connect HDMI/HD-SDI converter BlackMagic Design Mini Converter HDMI to SDI Datavideo DAC-70 UP/Down/Cross Converter The supported resolutions are dependent on what these converters can support. For example we have found that using 720-120 outputs [720p (progressive) and 60 fps] successfully.

Tips For Creating your GoPro's Wi-Fi Password

What are you trying to do? Create a Wi-Fi password for your GoPro Camera. Where does it apply? HERO4 HERO+ LCD HERO3+ HERO3 HERO2 & Wi-Fi BacPac How to do it A camera name and password are required to pair with the GoPro App. We have a few guidelines and considerations for creating your password: Your camera name and password must consist of at least 8 characters. Limit the characters in the name and password to 0...9, a...z, A...Z, "@", "-", and/or “_” Do not include any non-English or special characters.... Read More »