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Product Updates

Product Manuals

Answers to the most common questions:

HD HERO2 Camera Does not Power OFF After v.198 Software Update Using CineForm Studio

In some cases, the HD HERO2 camera powers ON once the first part of the software update process is completed in CineForm Studio.  At this point, CineForm Studio instructs you to disconnect the camera from the computer and power it ON so that the update can complete.  Since the camera is already ON, the instructions can be confusing.  Here's what you should do to allow the software update to complete successfully: 1.  Disconnect the camera from the computer.  Leave the SD card in the camera, and DO NOT reformat it. 2.... Read More »

Recommended USB Ports

When you connect your camera or BacPac to your desktop computer, we recommend that you use a USB port on the back of the computer.  USB ports on the back of a computer are more reliable than USB ports on the front.  Also, we recommend against connecting to USB ports on keyboards, monitors, and USB hubs.

How Do I View My Camera's Battery Level in the GoPro App?

If you are connected to your camera you find the battery percentage level in the Settings menu. You can enter settings by pressing the wrench icon in the lower right of the Command and Control screen.

Shortened Camera Battery-life

The batteries used in the HD HERO cameras need to be power cycled a few times when they're new before you'll get the full battery-life out of them. To power cycle your battery, please charge until full and deplete by recording a video with the camera.  Repeat this three times.  Your battery-life should then be about 2 hours of continuous recording. If you continue to have shortened battery-life, please contact GoPro Customer Support.

HD HERO2 Camera & LCD BacPac Repair Available

Unfortunately there has been an issue with an older version of the HD HERO2 camera software, which would sometimes prevent the camera and BacPac from properly communicating, that then causes the LCD BacPac to not fully power on.   We have released a newer software for the camera, which prevents this from ever happening, and also repairs communication with the BacPac if it has failed for you.  Please take a look at the LCD BacPac Black Screen with HD HERO2 camera article for instructions on how to fix your LCD BacPac.

Controlling HD HERO Original Cameras and HD HERO2 Cameras with one Wi-Fi Remote

It is possible to control both HD HERO Original cameras, and HD HERO2 cameras with a single Wi-Fi Remote.  Each camera will need to have a Wi-Fi BacPac that is paired with the single remote.

GoPro App: Preview Window Flashes Green and/or Purple

When the camera preview window flashes green and/or purple, this means that preview has been lost temporarily. Don’t worry though… If camera control or preview is lost, the camera will remain in the last triggered state. This means that it will not stop recording if it was recording when the App’s connection was lost. This issue should be resolved with the latest version of the GoPro App, so make sure that you have updated. In order to properly use the latest version of the GoPro App, you will also need to... Read More »

HD HERO2 Camera Software Update Available

A software update version HD2.08.12.312 has been released for the HD HERO2 camera. This update adds:Improved system stability GoPro App feature integration Wi-Fi BacPac improvements Addressed One Button Mode issues Resolved firmware update issues Click here to go to the HD HERO2 Camera Software Update page.  Please take a look at the LCD BacPac Black Screen with HD HERO2 camera article for instructions on how to fix your LCD BacPac.

What are .cpgz Files?

You may see a .cpgz file if you double-click on one of the software update .bin files on a Mac. When you double-click on the .bin file the computer tries to automatically copy the file resulting in this .cpgz file. You do not need this file. Please delete it and make sure that the trashcan is emptied before proceeding with the software update. If you need assistance installing the update, please see the following articles: HERO3 Manual Software Update Instructions for HERO3 Cameras HERO2 HD HERO2 Camera Software Update with GoPro... Read More »

Downgrading Your HD HERO2 Camera Software

The HD HERO2 camera software is not designed to be downgraded.  Putting an earlier camera software version on the camera will break it, making it inoperable.  As such, we do not support downgrading your camera software to an earlier version.  Breaking your camera by downgrading the camera software is not something that is covered under our manufacturer's warranty.