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Product Updates

Product Manuals

Answers to the most common questions:

Memory Card Won't Click In

You may not be inserting the SD card in far enough for it to properly lock into place.  Use a fingernail or the side of a coin to push the card in past flush until you hear a clicking sound.  Here is a quick instructional on correct insertion and removal of the card: You want to look at the camera with the lens facing up and 'HERO' logo on the bottom right... Insert the memory card with the metal contacts going into the slot first and away from you.  In other... Read More »

Shooting 5 MP Photos vs. Shooting 11 MP Photos

Changing the photo settings in the setting menu from 11MP to 8MP or 5MP can free up memory on your SD card which will allow you to capture a larger quantity of photos.  You are balancing the number of photos stored versus the quality of the image.

Video Playback with the LCD Touch BacPac or HDMI Displays "File Not Supported"

The "File Not Supported" message will appear if an individual chapter from a multi-chapter video was deleted on a computer, and an attempt is made for that video to be played back with an LCD Touch BacPac or over HDMI. If you wish to play back footage using an LCD Touch BacPac or over HDMI output the best practice is to not delete individual chapters of a multi-chapter video.

Recording in the Standard PAL 25/50fps Rates

Yes, provided that your HD HERO Original camera is loaded with the latest software update, you will be able to switch between NTSC and PAL recording.  The HD HERO2 camera has this ability out of the box, without doing a software update.   Whenever you have PAL selected in the settings menu of the camera, the camera will record at the standard PAL frame rates of 25 or 50 fps.  This functionality makes it easier to edit the HD HERO camera HD HERO2 camera videos together with any other videos recorded... Read More »

HD HERO2 Camera Software Update Troubleshooting

If you are experiencing any issues updating your HD HERO2 camera, please read through the below troubleshooting steps to help get the update process completed successfully: To start, ensure the camera's battery is fully charged.  The camera then needs to be powered on and in USB mode when connected to your computer via the supplied USB cable. Update starts, but fails.  If the update progress bar either freezes, triggers an update failed error, or no SD card error, then check the following: Security settings – make sure you do not have... Read More »

How to: Wi-Fi & HD HERO2 Software updates

Please watch the below video for a review of how to update your HD HERO camera, Wi-Fi BacPac, and Wi-Fi Remote.  Should you have any issues with the update process, please click the appropriate link below for further assistance: Click here for Wi-Fi BacPac update troubleshooting. Click here for Wi-Fi Remote update troubleshooting. Click here for HD HERO2 update troubleshooting.

HERO2 - External Microphone Records in Mono Audio

External microphones connected to the HERO2 take approximately 5 seconds until they are properly recognized. If you start recording right away after connecting your external mic to an already powered on HERO2, the audio will be recorded with mono audio. You may also notice a "tearing" sound at the beginning of the clip. The best practice to ensure that this does not happen is to follow this procedure: Power on the camera. Insert the external microphone. After about 5 seconds have elapsed, begin recording. This will ensure that the audio is... Read More »

External Microphone Recommendations for the HD HERO2 Camera

We do not have an official list of recommended external microphones to use with the HD HERO2, however our own production team has largely been using Lavalier microphones for their purposes.  The port is a 3.5mm jack and supplies a 2.5V bias.  

Choppy Video Playback on Mobile Devices

In some cases you may notice that video is choppy when playing back higher resolution videos that have been downloaded through the GoPro App and played back on a phone. Some phones can have a difficult time playing back high resolution video smoothly. If playback is choppy the actual video file is likely fine, it is just a playback issue on the specific phone and will likely play back smoothly on other players As a workaround, you can try using 1080-30 or downloading the low resolution videos instead. For more information,... Read More »

HD HERO2 Camera Does not Power OFF After v.198 Software Update Using CineForm Studio

In some cases, the HD HERO2 camera powers ON once the first part of the software update process is completed in CineForm Studio.  At this point, CineForm Studio instructs you to disconnect the camera from the computer and power it ON so that the update can complete.  Since the camera is already ON, the instructions can be confusing.  Here's what you should do to allow the software update to complete successfully: 1.  Disconnect the camera from the computer.  Leave the SD card in the camera, and DO NOT reformat it. 2.... Read More »