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Hd-hero2-outdoor-edition

HD HERO2

PROFESSIONAL CAMERAS


Product Updates

Product Manuals

Answers to the most common questions:

Recording in the Standard PAL 25/50fps Rates

Yes, provided that your HD HERO Original camera is loaded with the latest software update, you will be able to switch between NTSC and PAL recording.  The HD HERO2 camera has this ability out of the box, without doing a software update.   Whenever you have PAL selected in the settings menu of the camera, the camera will record at the standard PAL frame rates of 25 or 50 fps.  This functionality makes it easier to edit the HD HERO camera HD HERO2 camera videos together with any other videos recorded... Read More »

Video Playback with the LCD Touch BacPac or HDMI Displays "File Not Supported"

The "File Not Supported" message will appear if an individual chapter from a multi-chapter video was deleted on a computer, and an attempt is made for that video to be played back with an LCD Touch BacPac or over HDMI. If you wish to play back footage using an LCD Touch BacPac or over HDMI output the best practice is to not delete individual chapters of a multi-chapter video.

HERO2 - External Microphone Records in Mono Audio

External microphones connected to the HERO2 take approximately 5 seconds until they are properly recognized. If you start recording right away after connecting your external mic to an already powered on HERO2, the audio will be recorded with mono audio. You may also notice a "tearing" sound at the beginning of the clip. The best practice to ensure that this does not happen is to follow this procedure: Power on the camera. Insert the external microphone. After about 5 seconds have elapsed, begin recording. This will ensure that the audio is... Read More »

Choppy Video Playback on Mobile Devices

In some cases you may notice that video is choppy when playing back higher resolution videos that have been downloaded through the GoPro App and played back on a phone. Some phones can have a difficult time playing back high resolution video smoothly. If playback is choppy the actual video file is likely fine, it is just a playback issue on the specific phone and will likely play back smoothly on other players As a workaround, you can try using 1080-30 or downloading the low resolution videos instead. For more information,... Read More »

Camera Compatibility with Battery BacPac

The HD HERO2 camera and the HD HERO Original camera are compatible with the Battery BacPac.  The HD HERO2 camera will work with the Battery BacPac out of the box.  A software update is required for the HD HERO Original camera to work with the Battery BacPac.  To update your HD HERO Original camera software, please go to the HD HERO Original Camera Software Update page. Once you find the LCO/LCF option in your HD HERO Original camera's Settings menu, your camera should work with the Battery BacPac. Please note that... Read More »

HD HERO2 Camera Does not Power OFF After v.198 Software Update Using GoPro Studio

In some cases, the HD HERO2 camera powers ON once the first part of the software update process is completed in CineForm Studio.  At this point, CineForm Studio instructs you to disconnect the camera from the computer and power it ON so that the update can complete.  Since the camera is already ON, the instructions can be confusing.  Here's what you should do to allow the software update to complete successfully: 1.  Disconnect the camera from the computer.  Leave the SD card in the camera, and DO NOT reformat it. 2.... Read More »

How Do I View My Camera's Battery Level in the GoPro App?

If you are connected to your camera you find the battery percentage level in the Settings menu. You can enter settings by pressing the wrench icon in the lower right of the Command and Control screen.

GoPro App: Preview Window Flashes Green and/or Purple

When the camera preview window flashes green and/or purple, this means that preview has been lost temporarily. Don’t worry though… If camera control or preview is lost, the camera will remain in the last triggered state. This means that it will not stop recording if it was recording when the App’s connection was lost. This issue should be resolved with the latest version of the GoPro App, so make sure that you have updated. In order to properly use the latest version of the GoPro App, you will also need to... Read More »

Recommended USB Ports

When you connect your camera or BacPac to your desktop computer, we recommend that you use a USB port on the back of the computer.  USB ports on the back of a computer are more reliable than USB ports on the front.  Also, we recommend against connecting to USB ports on keyboards, monitors, and USB hubs.

What are .cpgz Files?

You may see a .cpgz file if you double-click on one of the software update .bin files on a Mac. When you double-click on the .bin file the computer tries to automatically copy the file resulting in this .cpgz file. You do not need this file. Please delete it and make sure that the trashcan is emptied before proceeding with the software update. If you need assistance installing the update, please see the following articles: HERO3 Manual Software Update Instructions for HERO3 Cameras HERO2 HD HERO2 Camera Software Update with GoPro... Read More »