What is your request about?




Product Updates

Product Manuals

Answers to the most common questions:

Fix for HD HERO2 Camera Stuck in v.198, v.222, or v.312 Update Mode

How to fix your HD HERO2 camera that’s stuck in v.198, v.222, or v.312 software update: 1. Ensure that your camera is fully charged. Leave it powered off and disconnected from your computer. 2. Use a card reader to reformat your SD card on your computer. Here are some tutorials on how to reformat your SD card: - Windows XP, Windows Vista: here - Windows 7: here - Mac: here 3. Download software v.312 to your computer by clicking on the below link. The filename for software v.312 is “HD2-firmware.bin”. MacIf... Read More »

How to Clean the Camera Lens

All of the cameras’ lenses are cleaned before they leave the factory. Sometimes a thin purple film can be seen on the lens. If this occurs, it just means that our cleaning solution wasn’t wiped off all the way. There’s an easy way to remove it. Breathing gently on the lens to fog it up and then wiping with a gentle cloth is the most affective way to clean the lens. Repeat until clean. We recommend against using a cleaning solution. If you use a cleaning solution, you run the risk... Read More »

LCD BacPac Black Screen with HD HERO2

If you are unable to power on the LCD BacPac with your HD HERO2 and a fully charged battery, then unfortunately there could be a communication failure between the camera and BacPac. We have recently discovered a fault in the camera's firmware that can cause this issue, and have released a firmware update to allow the camera to repair the LCD. This latest firmware update will also enable 3D functionality with two HD HERO2 cameras and our 3D HERO system.To go ahead and repair your LCD BacPac, please follow the below... Read More »

HD HERO2 Camera and Accessories Weight

The HD HERO2 camera weight is broken down as follows: Camera & Battery = 3.5 oz Camera, Battery, & Housing = 6.7 oz Camera, Battery, Housing, & LCD BacPac = 8.1 oz Camera, Battery, Housing, & Battery BacPac = 8.6 oz

Wi-Fi BacPac Device Driver Installation - Windows 8

This article describes the process to properly install the device driver for the Wifi BacPac in Windows 8. If you connect a powered on Wi-Fi BacPac and GoPro Studio does not show it in the Device Window, this article applies to you. Step 1- Turn off User Account Control (UAC) Instructions for Windows 7 Instructions for Windows Vista Step 2 - Confirm that the Wi-Fi BacPac Device Driver is successfully installed on your computer To check if the Wi-Fi BacPac Device Driver is successfully installed, follow the below steps: Click the... Read More »

How to Change the Default Start-up Mode on the HD HERO2 Camera

The HD HERO2 has a setting that lets you change the default start-up mode. By default, the HD HERO2 starts up in Video mode. You can set the camera to start up in Video or Time-lapse mode. Steps: Enter into the camera's settings menu by pressing the power/mode button to cycle through to the wrench picture. The wrench represents the settings menu. Press the shutter button to enter into the settings menu. Press the power/mode button until you see MORE on the LCD screen. This is where you can change the... Read More »

How to Prevent Waves or Distortion in Videos

If you are experiencing this wavy or distorted footage when using your GoPro during an activity where there is a large amount of vibration, it is most likely that a vibration is being emitted which is actually reaching the camera's sensor and causing the waviness. Depending on where and how you have your camera placed, there are a number of things you can do. For example, when placed on a roll bar, add a strip of rubber (i.e. from a bike inner tube) to dampen the vibration. With the curved or... Read More »

HD HERO2 Camera HDMI Cable Type

The HD HERO2 camera has the ability to live feed or playback recorded files to a television, or monitor via a 1.3a HDMI cable, with a Type C connection (mini HDMI) to Type A (standard HDMI) connection. *HDMI cable is not included in the HD HERO2 Edition packages

Memory Card Won't Click In

You may not be inserting the SD card in far enough for it to properly lock into place. Use a fingernail or the side of a coin to push the card in past flush until you hear a clicking sound. Here is a quick instructional on correct insertion and removal of the card: You want to look at the camera with the lens facing up and 'HERO' logo on the bottom right... Insert the memory card with the metal contacts going into the slot first and away from you. In other... Read More »

Recording in the Standard PAL 25/50fps Rates

All newer cameras have this ability to record in PAL or NTSC out of the box.If you have an HD HERO Original camera that has the latest update, you will be able to switch between NTSC and PAL recording. Whenever you have PAL selected in the settings menu of the camera, the camera will record at the standard PAL frame rates of 25 or 50 fps. This functionality makes it easier to edit our camera videos together with any other videos recorded at PAL 25/50 rates.