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Product Updates

Product Manuals

Answers to the most common questions:

Software Update Release Information

HERO4 Black Edition Camera Current software version: HD4. date: 2/4/2015 Feature Enhancements: Adds Time Lapse Video mode Adds 720p240 video mode (Narrow FOV only) Adds 2.7K60 video mode Adds Auto Image Rotation Adds 30 photos/6 seconds Burst rate Old software versions: HD4. - Release date: 10/05/2014 HD4. - Release date: 10/14/2104 HERO4 Silver Edition Camera Current software version: HD4. date: 2/4/2015 Feature Enhancements: Adds Time Lapse Video mode Adds Auto Image Rotation Adds 30 photos/6 seconds Burst rate Old software versions: HD4. - Release date: 10/05/2014 HD4. - Release date: 10/14/2014... Read More »

Recommended Chargers

If you plan to use a USB charger to charge your camera or Battery BacPac, be sure to research the volts (V) and amps (A) that the charger outputs before you connect your camera or Battery BacPac to it. Our cameras and Battery BacPacs require USB chargers that output 5V and 1A. Using chargers that do not meet this requirement can potentially break your camera or Battery BacPac. To properly charge your camera, first power it off and disconnect the BacPac if one is attached. Next, connect the camera to a... Read More »

What are .thm and .lrv files?

Depending on what camera you are using, what software version you have installed, and what resolution you are recording video in, you may notice .thm and .lrv files stored on your camera after recording video. .thm files are Thumbnail video files which are used to display a thumbnail image of the video .lrv files are Low Resolution Video files. These will be created if: You have a HERO3+ Black or Silver Editions, HERO3: Black Edition camera or… You have a HD HERO2, HERO3: White Edition, or HERO3: Silver Edition camera and... Read More »

Supported Resolutions for Playback and Copy in the GoPro App

Not all devices support Copy and Playback in the same way. This article lays out the differences by device and capture mode. 14K, 2.7K and Protune™ video files are not supported.2Compatibility varies by device and operating system version. Compatibility not guaranteed for all devices. Note: Content playback, sharing and access to the camera's memory card is not available on Windows Phone. Key Yes: Your device supports copy, playback and sharing of these files in their original, high-resolution format or the LRV (Low Resolution Video) format. No: Your device does not support... Read More »

HD HERO2, HD HERO Original, and HD HERO 960 Battery Life

With a single battery, you will get approximately 2.5 hours of continuous video recording time in mild and warmer temperatures*. Cold temps will reduce run times somewhat, however the camera helps to minimize this by transferring the normal heat generated during operation towards the battery. If you use our Battery BacPac, you can use two batteries at the same time to effectively double recording times. *Based on GoPro engineering testing. Actual performance may vary based on settings, environmental conditions and other factors. Maximum battery capacity will normally decrease with time and... Read More »

Curved Nature of Pictures and Videos

The reason GoPro videos have a slight fish-eye effect, is due to the wide angle lens on the camera. It's actually called a barrel distortion, which is a result of having the 170 degree lens. This curve/barrel distortion allows for the 170 degree ultra wide angle shots that GoPro is known for. You can slightly reduce this effect on the HD HERO Original camera by filming in 1080p (30 FPS) mode, which brings the Field Of View (FOV) down to 127 degrees. With the HD HERO2, HERO3, HERO3+, and HERO4 camera,... Read More »

Turning Off One Button Mode

If your camera automatically starts taking a video recording upon powering it on, the camera has One Button Mode enabled. This will be indicated by your camera's LCD screen blinking and the red LED blinking on the front of the camera. If you do not want One Button mode enabled, this article will explain how to disable it. HD HERO (Original) To exit one button mode, please turn on the camera so it starts either recording or taking the photos. While it is doing so, press and hold the shutter button... Read More »

Unable to View Camera Media in the GoPro App

You should be able to view the media on the SD card in your GoPro camera if you are connected to the camera via the GoPro App. If you are not able to view your media on the camera from the app, it may be due to an issue where you need to take a photo or a brief video before the media is properly displayed. First, make sure that you are going to the correct place to view the media. When your camera is connected to your phone or tablet,... Read More »

HD HERO2 Camera + Wi-Fi BacPac™ + Wi-Fi Remote + GoPro App Update

Software updates to your GoPro products are sent through GoPro Studio, an editing tool that makes it easy to create professional quality clips from your GoPro content. More Info:Update Tutorial Video » Step 01: Download + Open GoPro Studio 2.0 Download GoPro Studio here. If you already have GoPro Studio installed, no need to download. Simply open GoPro Studio and follow prompts to upgrade to version 1.2. After installing, open GoPro Studio. Step 02: Update your HD HERO2 camera Insert SD Card into camera. Power ON your HD HERO2 camera. Plug... Read More »

Using the Camera While Charging

You can simultaneously charge and record with the camera. To do this, you can use the supplied USB cable. Use that to connect your camera to a USB wall charger or auto charger that outputs 5V and 1A. You cannot record while the camera is connected to a computer.