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Hd-hero2-outdoor-edition

HD HERO2

PROFESSIONAL CAMERAS


Product Updates

Product Manuals

Answers to the most common questions:

Camera Freezes Up

If your camera is freezing up, that usually means that you need to update the camera's software or there are some issues with the SD card. Here's some information on SD card recommendations.  Here are some troubleshooting steps to resolve the issue for you: Before proceeding make sure that you have turned off Wi-Fi and removed any BacPacs.  If your camera is currently frozen, try to remove and then reinsert the battery to get it unstuck. Make sure you have the most current software on your camera.  Click here for instructions on... Read More »

SD Card Recommendations

It's important to use one of the recommended SD cards in your camera, or you may experience freeze-up or video corruption issues. We recommend only purchasing name brand SD cards through reputable resellers. There are both counterfeit and underperforming SD cards out in the marketplace, which can prevent proper functioning of your HD HERO camera's features.  If you need help identifying the class rating of your SD card, check out this article. Here are the SD card requirements for each camera: HERO3: Black Edition & HERO3+ Black Edition Cameras A Class... Read More »

HD HERO2 Camera Software Update with GoPro Studio 2.0

Update Products with GoPro Studio: Current Camera Software: HD2.08.12.312.WIFI.R68.00 Release Date: 07/29/2013 Changes: Improved system stability, GoPro App feature integration, Addressed One Button Mode issues, Resolved firmware update issues.   To update your HD HERO2 camera, please download GoPro Studio.  You can download GoPro Studio 2.0 here: GoPro Studio Product Page The HD HERO2 camera software update process varies based on computer operating system. Before downloading, please verify the operating system version of your computer. Then, select the corresponding platform below. Once downloaded, save the software bundle to your desktop, unzip... Read More »

How to Charge the Camera Battery

If you would prefer to see a video tutorial on charging your camera, check out this article: Video Tutorial - Charging Your Camera and Accessories The following instructions detail the best way to fully charge your camera battery. Power the camera off. Disconnect any BacPacs. Connect the camera to the USB port on the computer. If possible use a USB port on the back of the computer. Alternately you can connect it to a USB wall charger that outputs 5V and 1A.  Chargers can be purchased at the GoPro store. The front... Read More »

How to Correct Choppy or Broken Up Playback

If you are experiencing choppy or broken up playback when viewing your videos, this will usually come down to the computer not being able to process the data of the large HD video files fast enough.  Please first ensure that the video is recorded properly by playing the videos directly on a TV with the supplied HD and AV component cables (HD HERO Original camera), or optional HDMI or composite cables (HD HERO2 camera), or optional HDMI cable (HERO3 & HERO3+ camera) if you have the necessary cables.  You should get proper smooth... Read More »

How to Transfer Files from a Camera to a Computer

This article will describe the process of transferring files from your camera to your computer. Step 1: Get your computer to recognize your SD card. Your pictures and videos are saved to your camera's SD card when you record them, so first we need to get your computer to recognize the SD card so you can transfer them from the card to your computer. You can use an SD card reader or your camera to get your computer to recognize the SD card.  If you use your camera, make sure the... Read More »

HD HERO2 Recording Time in Each Video Setting

Recording time will vary according to the resolution setting used and the card capacity. Here are the average recording storage times for an HD HERO2 camera with a 32GB SD card: 1080p (30 fps): 4h 21m 960p (30 fps): 5h 26m 720p (60 fps): 4h 21 720p (30 fps): 8h 09m WVGA (60 fps): 8h 09m  Reduce the record times to half for a 16GB SDHC memory cards.

How to Use Protune

Protune is available in HERO3+ Black Edition cameras, HERO3: Silver and Black Edition cameras, as well as for HD HERO2 cameras with the latest update.  Protune enables you to get much higher quality throughout your post-production workflow. Basically, the main purpose of the ProTune software update is to help you get more dynamic images from your camera than you are currently getting today. We really wanted to meet requests from members of our professional community. This is what we’re hearing from them: “I need 24p because I’m shooting 24p with my... Read More »

Waterproof and Depth Rating

The HD HERO Original, HD HERO2, and HERO3 cameras come in a protective waterproof case that is capable of withstanding depths of up to 197 feet (60 meters). Before taking the unit in the water you'll want to be sure to verify that there is no dirt or debris along the white rubber gasket that could compromise the integrity of the waterproof case. To ensure that the camera is fully sealed, push the housing backdoor all the way in before securing the black latch on the top of the case.  If you... Read More »

Software Update Release Information

Here are the current software versions for HD HERO cameras and GoPro Premium Accessories.  You can download the current version for your device by going to gopro.com/update. HERO3+ Black Edition Camera Current software version: HD3.11.02.00Wi-Fi version: 4.0.36.1Release date: 03/06/2014 Feature Enhancements: New video modes 1080p SuperView™ 60 fps and 1080p SuperView 50 fps Auto Low Light settings for new video modes 1080p SuperView 60 fps and 1080p SuperView 50 fps New Auto Low Light settings for higher frame rate video modes, including 960p100 fps, 720p120 fps, 720p100 fps and 720p SuperView 100... Read More »