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Product Manuals

Answers to the most common questions:

Camera Compatibility with Battery BacPac

The HD HERO2 camera and the HD HERO Original camera are compatible with the Battery BacPac. The HD HERO2 camera will work with the Battery BacPac out of the box. A software update is required for the HD HERO Original camera to work with the Battery BacPac. To update your HD HERO Original camera software, please go to the HD HERO Original Camera Software Update page. Once you find the LCO/LCF option in your HD HERO Original camera's Settings menu, your camera should work with the Battery BacPac. Please note that... Read More »

Recommended USB Ports

When you connect your camera or BacPac to your desktop computer, we recommend that you use a USB port on the back of the computer. USB ports on the back of a computer are more reliable than USB ports on the front. Also, we recommend against connecting to USB ports on keyboards, monitors, and USB hubs.

Camera Displays "SOS"

If you see SoS on your camera's LCD screen, that means your file was corrupted during filming for some reason. While SoS is showing on the screen, press ANY BUTTON on the camera and the camera will repair the file. While the camera is attempting to recover the file, the SoS icon will blink repeatedly. Once completed, the LCD screen will revert to the normal file counter display.

Audio Problems After Using Battery BacPac with the HD HERO Original Camera

If you have a problem with your camera's audio after using the Battery BacPac, it's likely that you haven't successfully updated your camera's software to be able to function with the Battery BacPac. Once you find the LCO/LCF settings on your camera, you know that the camera software is properly installed and it will be ready to function with the Battery BacPac. Please check out the Updating the Software in the HD HERO Original Camera page for instructions on how to update your camera's software.

3D HERO System Compatibility

The 3D HERO System is currently compatible with HD HERO Original and HD HERO2 cameras. It is not compatible with any other camera. You will need to update your camera's software before using the 3D HERO System. You will need to do this update on both cameras which are being used for 3D recording. The original HD HERO camera will require firmware version 54 or later, and the HD HERO2 camera will require version 70 or later. HD HERO Original Camera Software Update HD HERO2 Camera Software Update

Video Tutorial - Formatting your SD Card from your GoPro Camera’s Settings Menu

Formatting your SD card in the GoPro camera is the best way to remove old video and photos files. When you format your SD card in your camera the original file structure and partitions are restored so that the SD card will continue to properly communicate with the camera. Watch the demonstration below showing how to format your SD card. MusicBroke for Free "Murmur"Check out: http://brokeforfree.com/ For written instruction on how to format your SD card in your GoPro camera click on the camera model below: HERO3+ and HERO3 HD HERO2... Read More »

Formatting an SD Card with the HD HERO Original Camera

This article explains how to navigate though the camera’s settings menu to reformat the SD card. To navigate though the menu, use the front (Power) button to move through the various menu options and the top (Shutter) button to select them. For a video demonstration on how to format the SD card using your GoPro camera, check out this article: Formatting your SD Card from your GoPro Camera’s Settings Menu. Here are the steps to reformat your SD card with your HD HERO Original: Power ON your camera with the SD... Read More »

What are the Advantages of Using Wi-Fi Over Bluetooth?

The HERO4 uses both Wi-Fi and Bluetooth for wireless control of the camera. Bluetooth is used to quickly recognize the camera upon launching the GoPro App. Once successfully paired to the camera, the HERO4 will result to a Wi-Fi connection as it has several advantages over Bluetooth and Bluetooth LE* including higher bandwidth, better range, lower latency, higher bit-rate, and better security.

HD HERO Original & HD HERO2 Does Not Power On

What's the issue? The camera does not power on Where does it apply? HD HERO Original HD HERO2 How to fix it Disconnect any BacPac accessories or cables from the camera and also remove the camera's battery and SD card. Then, follow these troubleshooting steps: With no battery in the camera, use the GoPro USB cable to connect your camera to a USB port directly on your computer or to a USB wall charger that outputs 5V and 1A. Once connected to a charging source, you should see the red LED... Read More »

GoPro Sticker Requests

We are stoked you want to slap some stickers on your gear! Fill out the request form and we will have some sent out to you. Due to limited inventory, we can only accept one request per customer every 3 months.