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HD HERO

ORIGINAL CAMERAS


Product Updates

Product Manuals

Answers to the most common questions:

Camera Compatibility with Battery BacPac

The HD HERO2 camera and the HD HERO Original camera are compatible with the Battery BacPac.  The HD HERO2 camera will work with the Battery BacPac out of the box.  A software update is required for the HD HERO Original camera to work with the Battery BacPac.  To update your HD HERO Original camera software, please go to the HD HERO Original Camera Software Update page. Once you find the LCO/LCF option in your HD HERO Original camera's Settings menu, your camera should work with the Battery BacPac. Please note that... Read More »

Recommended USB Ports

When you connect your camera or BacPac to your desktop computer, we recommend that you use a USB port on the back of the computer.  USB ports on the back of a computer are more reliable than USB ports on the front.  Also, we recommend against connecting to USB ports on keyboards, monitors, and USB hubs.

Camera Displays "SOS"

If you see SoS on your camera's LCD screen, that means your file was corrupted during filming for some reason. While SoS is showing on the screen, press ANY BUTTON on the camera and the camera will repair the file. While the camera is attempting to recover the file, the SoS icon will blink repeatedly.  Once completed, the LCD screen will revert to the normal file counter display.

Audio Problems After Using Battery BacPac with the HD HERO Original Camera

If you have a problem with your camera's audio after using the Battery BacPac, it's likely that you haven't successfully updated your camera's software to be able to function with the Battery BacPac. Once you find the LCO/LCF settings on your camera, you know that the camera software is properly installed and it will be ready to function with the Battery BacPac.  Please check out the Updating the Software in the HD HERO Original Camera page for instructions on how to update your camera's software.

3D HERO System Compatibility

The 3D HERO System is currently compatible with HD HERO Original camera and the HD HERO2 camera.

Red Blinking Lights Are Not Synced During Recording

The red lights do not indicate that the two cameras are in or out of sync. Since this feature can be turned off in the settings menu (BLO/BLF) they are not a requirement to indicate synced recording. You may find that in some instances they match up, and others do not.

Video Tutorial - Formatting your SD Card from your GoPro Camera’s Settings Menu

Formatting your SD card in the GoPro camera is the best way to remove old video and photos files. When you format your SD card in your camera the original file structure and partitions are restored so that the SD card will continue to properly communicate with the camera. Watch the demonstration below showing how to format your SD card. MusicBroke for Free "Murmur"Check out: http://brokeforfree.com/ For written instruction on how to format your SD card in your GoPro camera click on the camera model below: HERO3+ and HERO3  HD HERO2 ... Read More »

Formatting an SD Card with the HD HERO Original Camera

This article explains how to navigate though the camera’s settings menu to reformat the SD card.  To navigate though the menu, use the front (Power) button to move through the various menu options and the top (Shutter) button to select them.   For a video demonstration on how to format the SD card using your GoPro camera, check out this article:  Formatting your SD Card from your GoPro Camera’s Settings Menu. Here are the steps to reformat your SD card with your HD HERO Original:  Power ON your camera with the... Read More »

What are the Advantages of Using Wi-Fi Over Bluetooth?

You may wonder why the GoPro cameras use Wi-Fi rather than Bluetooth to communicate with the Remote and GoPro App.  Wi-Fi has several advantages over Bluetooth and Bluetooth LE* including: Higher Bandwidth Better Range Lower Latency Higher Bit-Rate Better Security *Bluetooth LE has the same functionality as Bluetooth however it has lower energy consumption.

HD HERO Original & HD HERO2 Does Not Power On

Troubleshooting for issues with HD HERO Original or HD HERO2