What is your request about?




Product Updates

Product Manuals

Answers to the most common questions:

Wi-Fi BacPac™ + Wi-Fi Remote with HD HERO Original Software Update

Download Wi-Fi BacPac Software Update Instructions Watch Wi-Fi BacPac Software Update Tutorial Video Step 01: Download + Open GoPro Studio Download latest version of GoPro Studio here. If you already have GoPro Studio installed, no need to download. Simply open GoPro Studio and follow prompts to upgrade to the latest version. After installing, open GoPro Studio. Then, please download & print step-by-step software update instructions here . Step 02: Update your Original HD Hero camera Follow the instructions located here to update your HD HERO Original camera. Once your HD HERO Original camera is updated, proceed to... Read More »

How to Prevent Wind Noise on Videos

If you find that you are picking up too much wind noise in your recording, there are several things you can do to minimize this: When you don't need the camera to be waterproof and are traveling under 100MPH, you can use the open back housing door.  This will allow for more of the engine or exhaust noise to be picked up by the microphone, and override the wind noise. Mount the camera in a location that is exposed to the wind as little as possible.  Placing the camera right in... Read More »

Differences Between the HD HERO2, HD HERO Original, and HD HERO 960

You can view a comparison chart of the HD HERO2, HD HERO Original, and HD HERO 960 cameras here.

How to Clean the Camera Lens

Breathing gently on the lens to fog it up and then wiping with a gentle cloth is the most affective way to clean the lens.  Repeat until clean. We recommend against using a cleaning solution.  If you use a cleaning solution, you run the risk... Read More »

Wi-Fi BacPac Device Driver Installation - Windows 8

This article describes the process to properly install the device driver for the Wifi BacPac in Windows 8.  If you connect a powered on Wi-Fi BacPac and GoPro Studio does not show it in the Device Window, this article applies to you. Step 1- Turn off User Account Control (UAC) Instructions for Windows 7  Instructions for Windows Vista   Step 2 - Confirm that the Wi-Fi BacPac Device Driver is successfully installed on your computer To check if the Wi-Fi BacPac Device Driver is successfully installed, follow the below steps: Click... Read More »

Updating the HD HERO Original Camera's Software

To determine if your HD HERO Original camera needs a software update, go through your settings menu and locate the LCO/LCF options. If you cannot locate this function, a software update is required.  HD HERO Original Camera Software Update The above link will allow you to download the software and provide instructions to update your camera. If you are having trouble getting the update to take, try watching the video tutorials below:   ** Please note while the video tutorial is done on a MAC, the same steps are taken on a... Read More »

What 'FUL' Means on the HD HERO Original Display

If you have the 'FUL' message displayed on the LCD screen, it does mean that there is no more memory available on the SD card.  If you don't have any files on the SD card, it's likely that some 'ghost' data is taking up the space.If using a Mac computer, when deleting files from your SD card you must empty the trash before removing the SD card or unplugging the camera. If you do not empty your trash the photo and video files will not be completely erased from your SD... Read More »

How to Prevent Waves or Distortion in Videos

If you are experiencing this wavy or distorted footage when using your GoPro during an activity where there is a large amount of vibration, it is most likely that a vibration is being emitted which is actually reaching the camera's sensor and causing the waviness... Read More »

Wi-Fi BacPac Camera Compatibility

The Wi-Fi BacPac is compatible with both the HD HERO Original and the HD HERO2 camera.  It is not compatible with the HD HERO 960 camera. The remote function of the Wi-Fi BacPac is compatible with the HD HERO Original camera. This allows you to remotely power the camera on/off, and start/stop recording.  The smartphone application is not able to sync to the HD HERO Original camera, so live preview and mobile device functionality is not possible with this camera model.   This feature is available with the HD HERO 2... Read More »

Camera Compatibility with Battery BacPac

The HD HERO2 camera and the HD HERO Original camera are compatible with the Battery BacPac.  The HD HERO2 camera will work with the Battery BacPac out of the box.  A software update is required for the HD HERO Original camera to work with the Battery BacPac.  To update your HD HERO Original camera software, please go to the HD HERO Original Camera Software Update page. Once you find the LCO/LCF option in your HD HERO Original camera's Settings menu, your camera should work with the Battery BacPac. Please note that... Read More »