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HD HERO

ORIGINAL CAMERAS


Product Updates

Product Manuals

Answers to the most common questions:

Camera Freezes Up

If your camera is freezing up, that usually means that you need to update the camera's software or there are some issues with the SD card. Here's some information on SD card recommendations.  Here are some troubleshooting steps to resolve the issue for you: Before proceeding make sure that you have turned off Wi-Fi and removed any BacPacs.  If your camera is currently frozen, try to remove and then reinsert the battery to get it unstuck. Make sure you have the most current software on your camera.  Click here for instructions on... Read More »

SD Card Recommendations

It's important to use one of the recommended SD cards in your camera, or you may experience freeze-up or video corruption issues. We recommend only purchasing name brand SD cards through reputable resellers. There are both counterfeit and underperforming SD cards out in the marketplace, which can prevent proper functioning of your HD HERO camera's features.  If you need help identifying the class rating of your SD card, check out this article. Here are the SD card requirements for each camera: HERO3: Black Edition & HERO3+ Black Edition Cameras A Class... Read More »

HD HERO Camera Software Update

To make sure your HD HERO cameras have the latest features, you will need to update your product by downloading & installing the latest software. Download:   Current Software: HD1.01.01.102 Release Date: 6/4/2012 Changes: Wi-Fi compatibility NOTE: This Software Update is only for the HD HERO camera. If you have the HERO3, HD HERO2, or HD HERO 960, please DO NOT DOWNLOAD. *First Name *Last Name *Email Address Sign up today to get exclusive inside access via email to the latest GoPro news, including software updates, special offers, and tips/tutorials from... Read More »

How to Charge the Camera Battery

If you would prefer to see a video tutorial on charging your camera, check out this article: Video Tutorial - Charging Your Camera and Accessories The following instructions detail the best way to fully charge your camera battery. Power the camera off. Disconnect any BacPacs. Connect the camera to the USB port on the computer. If possible use a USB port on the back of the computer. Alternately you can connect it to a USB wall charger that outputs 5V and 1A.  Chargers can be purchased at the GoPro store. The front... Read More »

How to Transfer Files from a Camera to a Computer

This article will describe the process of transferring files from your camera to your computer. Step 1: Get your computer to recognize your SD card. Your pictures and videos are saved to your camera's SD card when you record them, so first we need to get your computer to recognize the SD card so you can transfer them from the card to your computer. You can use an SD card reader or your camera to get your computer to recognize the SD card.  If you use your camera, make sure the... Read More »

Software Update Release Information

Here are the current software versions for HD HERO cameras and GoPro Premium Accessories.  You can download the current version for your device by going to gopro.com/update. HERO3+ Black Edition Camera Current software version: HD3.11.02.00Wi-Fi version: 4.0.36.1Release date: 03/06/2014 Feature Enhancements: New video modes 1080p SuperView™ 60 fps and 1080p SuperView 50 fps Auto Low Light settings for new video modes 1080p SuperView 60 fps and 1080p SuperView 50 fps New Auto Low Light settings for higher frame rate video modes, including 960p100 fps, 720p120 fps, 720p100 fps and 720p SuperView 100... Read More »

Video Resolution Settings and Format

You have five different video resolution options with the original HD HERO camera: 1080p = 1920x1080 pixels (16:9)  960p = 1280x960 pixels (4:3)  720p = 1280x720 pixels (16:9)  @ 60FPS 720p = 1280x720 pixels (16:9) WVGA = 848x480 pixels (16:9) The camera records in MPEG4 (.mp4) files using h.264 compression.    Note:  The HD HERO 960 does NOT have the option to record in 1080p or the higher frame rate of 720p @ 60fps.

Recommended Chargers

If you plan to use a USB charger to charge your camera or Battery BacPac, be sure to research the volts (V) and amps (A) that the charger outputs before you connect your camera or Battery BacPac to it. Our cameras and Battery BacPacs require USB chargers that output 5V and 1A.  Using chargers that do not meet this requirement can potentially break your camera or Battery BacPac.  To properly charge your camera, first power it off and disconnect the BacPac if one is attached.  Next, connect the camera to a... Read More »

Turning Off One Button Mode

If your camera automatically starts taking a video recording upon powering it on, the camera has One Button Mode enabled. This will be indicated by your camera's LCD screen blinking and the red LED blinking on the front of the camera. If you do not want One Button mode enabled, this article will explain how to disable it. HD HERO (Original) To exit one button mode, please turn on the camera so it starts either recording or taking the photos.  While it is doing so, press and hold the shutter button for... Read More »

Wi-Fi BacPac™ + Wi-Fi Remote with HD HERO Original Software Update

Download Wi-Fi BacPac Software Update Instructions Watch Wi-Fi BacPac Software Update Tutorial Video Step 01: Download + Open GoPro Studio Download latest version of GoPro Studio here. If you already have GoPro Studio installed, no need to download. Simply open GoPro Studio and follow prompts to upgrade to the latest version. After installing, open GoPro Studio. Then, please download & print step-by-step software update instructions here . Step 02: Update your Original HD Hero camera Follow the instructions located here to update your HD HERO Original camera. Once your HD HERO Original camera is updated, proceed to... Read More »