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HD HERO 960

PROFESSIONAL CAMERAS


Product Manuals

Answers to the most common questions:

HD HERO Original is Stuck in 'tEL' Mode

If your LCD screen is displaying the 'tEL' icon, it is to indicate that the camera is connected to a TV via the HD or AV component cables for photo/video playback.If 'tEL' is being displayed while no HD or AV cable is connected to the camera, then there is a fault.  It could be a one time glitch being caused by a bad connection in the TV port in the camera.  Please try the following: Remove the battery from the camera. Insert and remove the HD and AV component cables from... Read More »

Recommended USB Ports

When you connect your camera or BacPac to your desktop computer, we recommend that you use a USB port on the back of the computer.  USB ports on the back of a computer are more reliable than USB ports on the front.  Also, we recommend against connecting to USB ports on keyboards, monitors, and USB hubs.

Premium Accessory compatibility with the HD HERO 960 Camera

The Premium Accessories are not compatible with the HD HERO 960 camera as they require the HERO Bus port to successfully pair with the camera, a feature the HD HERO 960 camera does not have.  Premium Accessories are as follows:  LCD BacPac Battery BacPac Wi-Fi BacPac + Wi-Fi Remote Combo Kit All other mounting accessories are compatible with the HD HERO 960 camera. 

No Software Update for the HD HERO 960 Camera

The HD HERO 960 camera was produced and shipped with all of the camera features so no software update has ever been required. 

Audio Problems After Using Battery BacPac with the HD HERO Original Camera

If you have a problem with your camera's audio after using the Battery BacPac, it's likely that you haven't successfully updated your camera's software to be able to function with the Battery BacPac. Once you find the LCO/LCF settings on your camera, you know that the camera software is properly installed and it will be ready to function with the Battery BacPac.  Please check out the Updating the Software in the HD HERO Original Camera page for instructions on how to update your camera's software.

Red Blinking Lights Are Not Synced During Recording

The red lights do not indicate that the two cameras are in or out of sync. Since this feature can be turned off in the settings menu (BLO/BLF) they are not a requirement to indicate synced recording. You may find that in some instances they match up, and others do not.

HD HERO Original Camera Makes Clicking Noise with the LCD BacPac

The HD HERO Original camera will make a clicking noise if the LCD BacPac is attached if you haven't first updated your HD HERO Original camera's software. If you do not see the LCO/LCF options in your camera's settings menu, then you'll need to update your camera's software.  Please remove the LCD BacPac and battery.  Reinsert the battery only.  Next, please update your HD HERO Original camera's software. Once you've completed the camera software update, you should be able to use your camera with the LCD BacPac.

Camera Does Not Power on Into the Correct Default Settings

If your camera is not powering on into the correct default settings this means you are holding down the power button too long. The button only needs to be pressed once for the camera to successfully power on. By holding down the button to power it on, the HD HERO2 camera thinks it's being powered on and then switched into the next mode. 

HD HERO Original & HD HERO2 Does Not Power On

Troubleshooting for issues with HD HERO Original or HD HERO2