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Gopro-app

GoPro App


Product Updates

Answers to the most common questions:

How to Pair the Camera with the GoPro App

To pair your GoPro camera with the GoPro App, please follow these steps: Power on your camera.  If you're using an HD HERO2 camera, with both units already powered on, attach the Wi-Fi BacPac to the HD HERO2 camera. Press the Wi-Fi button on the side of the HERO3/HERO3+ camera or Wi-Fi BacPac to go to the Wi-Fi menu.  Note - you'll need to press the button two times if you're using the HERO3+ or HERO3 camera. If you have a HERO3/HERO3+ camera, select "GoPro App", or if you have an... Read More »

How to Resolve GoPro App Crashing or Freezing Issues

If the GoPro App crashes, freezes up, or closes unexpectedly, the following steps should help to resolve the problem: Force close the GoPro App and re-open it.  Then check to see if the crashing or freezing still occurs. Force close other apps that may be running, but you are not using.  This may free up memory on your mobile device and allow the GoPro App to run better. Restart your mobile device and then restart the GoPro App.  Then check to see if the crashing or freezing still occurs. The GoPro Camera... Read More »

How to Update Camera Software Wirelessly With the GoPro App

If you have updated your GoPro App to version 2.3 or greater, you now have the option to update your HERO3 + Black Edition or HERO3+ Silver Edition camera wirelessly directly from the GoPro App.  There are 5 requirements in order to update GoPro camera software wirelessly, they are: You can only update a HERO3+ Black Edition or HERO3+ Silver Edition camera wirelessly. Earlier camera models cannot be updated in this way. You must be using a compatible mobile device. You must have an active connection to the internet. The GoPro App defaults... Read More »

Wireless Camera Software Update Questions

How long does it take to download a GoPro camera update with the GoPro App? This will vary based on the conditions present. If you have about 2.5 Mbps download speed, it will take about 80 seconds.   Is there a cost to my cellular data plan? This will depend on you carrier and cellular data plan, so check with your carrier for specifics.  The file is about 25 MB and will normally take around 80 seconds to download.   Please note that the GoPro App default is automatically set for downloads to... Read More »

HERO3+ Resolutions Supported by GoPro App Preview (iOS and Android OS)

The following chart shows the supported video resolutions for video preview in the GoPro App. HERO3+ Black EditionSupported?    HERO3+ Silver EditionSupported? 4K 17:9 No   1080-60-W Yes 4K No   1080-60-M Yes 2.7K 17:9 No   1080-60-W Yes 2.7K No   1080-30-W Yes 1440-48-W No   1080-30-M Yes 1440-30-W Yes   1080-30-N Yes 1440-24-W Yes   960-60-W Yes 1080-48-SuperView No    960-30-W Yes 1080-30-SuperView Yes    720-120-W Yes  1080-24-SuperView Yes    720-120-M Yes  1080-60-W Yes   720-120-N Yes 1080-60-M Yes   720-60-W Yes 1080-60-N Yes   720-60-M Yes 1080-48-W Yes  ... Read More »

How to Share GoPro Video in Instagram or Other Social Sharing Apps

This article describes processes to share video to Instagram or other social sharing sites. If you want to share a file exported from GoPro Studio First, you will need to edit down your video in GoPro Studio so that it is the desired length. For example, Instagram requires video clips to be 3-15 seconds long. Once you have edited your video, follow these steps: In Studio, go to Step: Export. In the Preset setting, select "Mobile." This export settings uses settings which are preferred by most sharing services. Choose where you want... Read More »

Unable to Delete 3D Files or Format an SD Card From the GoPro App

This is a normal, designed feature to eliminate the risk loosing desired footage.  You can’t delete file or format the SD card from the App.  The trash can and formatting options will no longer be available in the App when connected to a Dual HERO System.