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GoPro App


Product Updates

Answers to the most common questions:

The Video Scrubber Doesn't Always Start at the Beginning of a Video when Playing Back in the GoPro App

In some cases the video scrubber will not start at the beginning of a video clip when playing it in the GoPro App. In this case the solution is to just drag the scrubber to the beginning of the clip.

Using the GoPro App to Change Your Camera's Wi-Fi Name and Password

This article describes the process to update your camera's Wi-Fi Name and Password from your mobile device.  If you can't remember what your Wi-Fi credentials are you can use our website based flow to manually update your Wi-Fi Password:  GoPro Product Updates Page.  Once at this page, just click the Start Now button to begin.   With App v2.2 it is required to change the camera's Wi-Fi Name and Password the first time it is used.  You will be presented with a screen to do this the first time you use... Read More »

What are the Advantages of Using Wi-Fi Over Bluetooth?

You may wonder why the GoPro cameras use Wi-Fi rather than Bluetooth to communicate with the Remote and GoPro App.  Wi-Fi has several advantages over Bluetooth and Bluetooth LE* including: Higher Bandwidth Better Range Lower Latency Higher Bit-Rate Better Security *Bluetooth LE has the same functionality as Bluetooth however it has lower energy consumption.

Blank White Screen in the Settings Menu on the GoPro App

When selecting the Settings option to try and change the HERO3+ camera Wi-Fi Name and/or Password, the Settings screen appears blank or white.  It may appear like this: If you are seeing this, it is likely that you do not have the latest GoPro App version installed properly. iCloud Users If you have installed the GoPro App and the app is saved in iCloud, it is important to note that the version saved in iCloud may not be the latest GoPro App version. So if at any point you remove the... Read More »

Preview and Recorded Video are Upside Down in the GoPro App

You may find that when previewing live video and recorded video with the GoPro App from a HERO3+ Silver Edition camera that the video is upside down and mirrored.  If this occurs, try powering the camera on and off.  This should correct the preview issue.  If that does not work, try taking a single shot photo in order to correct the display.    

How to Pair the Camera with the GoPro App

To pair your GoPro camera with the GoPro App, please follow these steps: Power on your camera.  If you're using an HD HERO2 camera, with both units already powered on, attach the Wi-Fi BacPac to the HD HERO2 camera. Press the Wi-Fi button on the side of the HERO3/HERO3+ camera or Wi-Fi BacPac to go to the Wi-Fi menu.  Note - you'll need to press the button two times if you're using the HERO3+ or HERO3 camera. If you have a HERO3/HERO3+ camera, select "GoPro App", or if you have an... Read More »

How to Resolve GoPro App Crashing or Freezing Issues

If the GoPro App crashes, freezes up, or closes unexpectedly, the following steps should help to resolve the problem: Force close the GoPro App and re-open it.  Then check to see if the crashing or freezing still occurs. Force close other apps that may be running, but you are not using.  This may free up memory on your mobile device and allow the GoPro App to run better. Restart your mobile device and then restart the GoPro App.  Then check to see if the crashing or freezing still occurs. The GoPro Camera... Read More »

How to Update Camera Software Wirelessly With the GoPro App

If you have updated your GoPro App to version 2.3 or greater, you now have the option to update your HERO3 + Black Edition or HERO3+ Silver Edition camera wirelessly directly from the GoPro App.  There are 5 requirements in order to update GoPro camera software wirelessly, they are: You can only update a HERO3+ Black Edition or HERO3+ Silver Edition camera wirelessly. Earlier camera models cannot be updated in this way. You must be using a compatible mobile device. You must have an active connection to the internet. The GoPro App defaults... Read More »

Wireless Camera Software Update Questions

How long does it take to download a GoPro camera update with the GoPro App? This will vary based on the conditions present. If you have about 2.5 Mbps download speed, it will take about 80 seconds.   Is there a cost to my cellular data plan? This will depend on you carrier and cellular data plan, so check with your carrier for specifics.  The file is about 25 MB and will normally take around 80 seconds to download.   Please note that the GoPro App default is automatically set for downloads to... Read More »

HERO3+ Resolutions Supported by GoPro App Preview (iOS and Android OS)

The following chart shows the supported video resolutions for video preview in the GoPro App. HERO3+ Black EditionSupported?    HERO3+ Silver EditionSupported? 4K 17:9 No   1080-60-W Yes 4K No   1080-60-M Yes 2.7K 17:9 No   1080-60-W Yes 2.7K No   1080-30-W Yes 1440-48-W No   1080-30-M Yes 1440-30-W Yes   1080-30-N Yes 1440-24-W Yes   960-60-W Yes 1080-48-SuperView No    960-30-W Yes 1080-30-SuperView Yes    720-120-W Yes  1080-24-SuperView Yes    720-120-M Yes  1080-60-W Yes   720-120-N Yes 1080-60-M Yes   720-60-W Yes 1080-60-N Yes   720-60-M Yes 1080-48-W Yes  ... Read More »