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GoPro App

Product Updates

Answers to the most common questions:

GoPro App - Can I Playback My Video In Slow Motion On My Mobile Device?

No, you cannot do this with the GoPro App or with the phones native applications. There are apps that will do this, but we do not have any specific recommendation, so feel free to search for Apps that will adjust playback speed.

When Recording in Time-lapse Mode, Why Does the Preview Say BUSY?

This is by design. It's because the camera is taking pictures so quickly that it doesn't have time to refresh the image on the App each time.

What's the Difference Between Copying a Single Image vs. the Entire Burst Sequence in the GoPro App?

A photo burst will copy to the device album as individual photos, this will cause for a larger download of data to the device. If you do not want the entire photo burst or if you want to save space, just download the specific photos that you want individually.

My Video Preview in the GoPro App Will Not Display Horizontally in Landscape

If you cannot rotate your device to display video horizontally, it is likely that you have Screen Rotation disabled on your mobile device. The way in which this is enabled or disabled varies by device manufacturer. Generally this setting is found in the main device settings. If you are unable to locate it, please consult the device manufacturer for assistance.

The Video Scrubber Doesn't Always Start at the Beginning of a Video when Playing Back in the GoPro App

In some cases the video scrubber will not start at the beginning of a video clip when playing it in the GoPro App. In this case the solution is to just drag the scrubber to the beginning of the clip.

Using the GoPro App to Change Your Camera's Wi-Fi Name and Password

This article describes the process to update your camera's Wi-Fi Name and Password from your mobile device.  If you can't remember what your Wi-Fi credentials are you can use our website based flow to manually update your Wi-Fi Password:  GoPro Product Updates Page.  Once at this page, just click the Start Now button to begin.   With App v2.2 it is required to change the camera's Wi-Fi Name and Password the first time it is used.  You will be presented with a screen to do this the first time you use... Read More »

What are the Advantages of Using Wi-Fi Over Bluetooth?

You may wonder why the GoPro cameras use Wi-Fi rather than Bluetooth to communicate with the Remote and GoPro App.  Wi-Fi has several advantages over Bluetooth and Bluetooth LE* including: Higher Bandwidth Better Range Lower Latency Higher Bit-Rate Better Security *Bluetooth LE has the same functionality as Bluetooth however it has lower energy consumption.

Blank White Screen in the Settings Menu on the GoPro App

When selecting the Settings option to try and change the HERO3+ camera Wi-Fi Name and/or Password, the Settings screen appears blank or white.  It may appear like this: If you are seeing this, it is likely that you do not have the latest GoPro App version installed properly. iCloud Users If you have installed the GoPro App and the app is saved in iCloud, it is important to note that the version saved in iCloud may not be the latest GoPro App version. So if at any point you remove the... Read More »

Preview and Recorded Video are Upside Down in the GoPro App

You may find that when previewing live video and recorded video with the GoPro App from a HERO3+ Silver Edition camera that the video is upside down and mirrored.  If this occurs, try powering the camera on and off.  This should correct the preview issue.  If that does not work, try taking a single shot photo in order to correct the display.    

How to Pair the Camera with the GoPro App

To pair your GoPro camera with the GoPro App, please follow these steps: Power on your camera.  If you're using an HD HERO2 camera, with both units already powered on, attach the Wi-Fi BacPac to the HD HERO2 camera. Press the Wi-Fi button on the side of the HERO3/HERO3+ camera or Wi-Fi BacPac to go to the Wi-Fi menu.  Note - you'll need to press the button two times if you're using the HERO3+ or HERO3 camera. If you have a HERO3/HERO3+ camera, select "GoPro App", or if you have an... Read More »