What is your request about?

Gopro-app

GoPro App


Product Updates

Answers to the most common questions:

GoPro App Only Works When Airplane Mode is ON

If turning on Airplane mode on your device is the only way you can connect to your camera, or get Live Preview to work with the GoPro App, then your device's APN settings are preventing the GoPro App from working on your device.  There are apps that affect data compression and your device's APN settings, which ends up conflicting with the GoPro App. Some examples of these apps are: Onavo APN-Switch   APN OnOff Snappli If you have any of these apps, you'll need to uninstall that particular app and restore your... Read More »

Choppy Video Playback on Mobile Devices

In some cases you may notice that video is choppy when playing back higher resolution videos that have been downloaded through the GoPro App and played back on a phone. Some phones can have a difficult time playing back high resolution video smoothly. If playback is choppy the actual video file is likely fine, it is just a playback issue on the specific phone and will likely play back smoothly on other players As a workaround, you can try using 1080-30 or downloading the low resolution videos instead. For more information,... Read More »

Will My Data Plan be Affected by Downloading Files From My Camera to My Phone?

No. Transferring files to your phone from your camera uses the camera's ad-hoc Wi-Fi network so your data plan will not be affected.

How Do I View My Camera's Battery Level in the GoPro App?

If you are connected to your camera you find the battery percentage level in the Settings menu. You can enter settings by pressing the wrench icon in the lower right of the Command and Control screen.

GoPro App - Where Do I see the GoPro Album After Saving a File To It?

The GoPro Album is in the same place where you access your other photo albums on your phone (Camera Roll, Gallery, etc.). Note: On some Android devices you may find that a separate GoPro Album is not created and the files are saved to the default Gallery.

Why Should I Download Video or Photo Files to My Mobile Device in the GoPro App?

There are a couple of benefits in downloading video or photos to your mobile device: It is required to download the files if you want to share them via your phone through email, social media, or text message. If your SD card is getting full it is a convenient way to save the files.

Why Are There Exclamation Marks on the Video and Photo of The Day in the GoPro App?

The reason for this may vary depending on what type of device you have. Here is an image showing what you might see:   If you have an iOS Device (iPhone, iPad, etc.) One of the following reasons is likely the cause: You do not have internet connection via your carrier's cellular network. You are not connected to any Wi-Fi network. If you have an Android device One of the following reasons is likely the cause: You are connected to your GoPro camera's Wi-Fi network. If you are connected to the... Read More »

GoPro App: Preview Window Flashes Green and/or Purple

When the camera preview window flashes green and/or purple, this means that preview has been lost temporarily. Don’t worry though… If camera control or preview is lost, the camera will remain in the last triggered state. This means that it will not stop recording if it was recording when the App’s connection was lost. This issue should be resolved with the latest version of the GoPro App, so make sure that you have updated. In order to properly use the latest version of the GoPro App, you will also need to... Read More »

GoPro App - Can I Playback My Video In Slow Motion On My Mobile Device?

No, you cannot do this with the GoPro App or with the phones native applications. There are apps that will do this, but we do not have any specific recommendation, so feel free to search for Apps that will adjust playback speed.

When Recording in Time-lapse Mode, Why Does the Preview Say BUSY?

This is by design. It's because the camera is taking pictures so quickly that it doesn't have time to refresh the image on the App each time.