What is your request about?


GoPro App

Product Updates

Answers to the most common questions:


There are a few situations in which you will experience a Preview Not Supported or a Busy message in the GoPro App. Here is a list of some possible reasons: Camera preview is disabled once you start recording if Protune is turned ON in your HD HERO2 or HERO3 camera.  It is also disabled when you record in certain resolutions and when you are taking pictures.  See this article for information on what resolutions are supported for preview in the GoPro App. Once you stop recording or stop taking pictures, preview... Read More »

iOS Photo Album Authorization for the GoPro App

On an iOS device, in order to use the new Copy and Share features you need to authorize the GoPro App to have access to your device's native photo album.  If you have not authorized the app you will get a message that states: "GoPro is not allowed to access your photos. This may be the result of your device's privacy settings" When you first launches the app you will be prompted to authorize the photo album access, you need to select OK to copy media from the GoPro device.  ... Read More »

GoPro App - Why are thumbnails displayed for videos that cannot be played or downloaded?

This is normal. The reason is that we want you to be able to see what content you have on your camera even if your phone doesn't support playing back or downloading that content. One example of content that will cause this if you are trying to play back video recorded in Protune. This isn't the only possibility though, check out this article which describes what can and can't be played back and copied on various devices: Supported Resolutions for Playback and Copy If you try to play this type of... Read More »

HERO3 and HD HERO2 Resolutions Supported by GoPro App Preview (iOS and Android OS)

The following chart shows the supported video resolutions for video preview in the GoPro App. *If preview doesn't start using 960p, try using a different resolution such as: 1080p or 720p

GoPro App - Downloading High Resolution vs. Low Resolution Video

This article compares the differences and benefits of downloading high resolution and low resolution video. Video Quality High resolution videos are better quality, but depending on your intended use, a low resolution file might be good enough.  If you are looking to share video online the low resolution videos will still look good.  Try it out to see if you like it, that's the best way to determine what will work best for you. Note: Playback via the app is always low resolution because it takes a lot of data and... Read More »

Updating Camera Software for GoPro App Compatibility

In order to use the new features in the latest GoPro App update, it is requires to update your GoPro camera software. If you do not update your camera software you will get a message within the GoPro App that states: "Firmware Update Required". For information on how to update your firmware, see the following FAQs: HERO3 instructions HD HERO2 instructions

Is it Possible to Connect and Control Multiple Cameras in the GoPro App?

This is not currently supported. You will need to switch between wireless networks for each camera, so it will connect to one camera at a time.

Can You Edit Photos or Videos in the GoPro App?

No, but there are other apps which will allow this. For example, Instagram and Camera Roll will allow this. There are other apps as well, but we do not have any specific recommendations.

How to View, Copy, and Delete Media Using the GoPro App

The GoPro Media folder is a new feature allowing users to view, copy, and delete media on the SD card through the GoPro Wi-Fi connection between the GoPro App and the camera. View From the connect and control menu 1. Select the GoPro Media icon. All media on the SD card will be displayed here. 2. Select a thumbnail to view or playback in full screen. Copy From Full Screen View iOS Android 1. Select the download icon 2. Select the GoPro Album 3. Select the desired resolution 4. Select completed... Read More »

GoPro App Closes Unexpectedly

If you experience crashing or unexpected closing of the GoPro App, follow these steps to try and resolve the problem: Power your mobile device off and then on, then give it another try. If the issue persists and you are using an iOS device, skip to step 3. If you are using an Android device continue to step 2. If you are using an Android device, touch the wrench in the upper-right of the App. Select Preview Player and make sure that "Software Player" is enabled. If the app still crashes,... Read More »