This is normal. The reason is that we want you to be able to see what content you have on your camera even if your phone doesn't support playing back or downloading that content. One example of content that will cause this if you are trying to play back video recorded in Protune. This isn't the only possibility though, check out this article which describes what can and can't be played back and copied on various devices: Supported Resolutions for Playback and Copy If you try to play this type of...
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This article compares the differences and benefits of downloading high resolution and low resolution video. Video Quality High resolution videos are better quality, but depending on your intended use, a low resolution file might be good enough. If you are looking to share video online the low resolution videos will still look good. Try it out to see if you like it, that's the best way to determine what will work best for you. Note: Playback via the app is always low resolution because it takes a lot of data and...
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The following chart shows the supported video resolutions for video preview in the GoPro App. *If preview doesn't start using 960p, try using a different resolution such as: 1080p or 720p
No, but there are other apps which will allow this. For example, Instagram and Camera Roll will allow this. There are other apps as well, but we do not have any specific recommendations.
This is not currently supported. You will need to switch between wireless networks for each camera, so it will connect to one camera at a time.
The GoPro Media folder is a new feature allowing users to view, copy, and delete media on the SD card through the GoPro Wi-Fi connection between the GoPro App and the camera. View From the connect and control menu Copy From Full Screen View Delete
In order to use the new features in the latest GoPro App update, it is requires to update your GoPro camera software. If you do not update your camera software you will get a message within the GoPro App that states: "Firmware Update Required". For information on how to update your firmware, see the following FAQs: HERO3 instructions HD HERO2 instructions
In some cases you may notice that video is choppy when playing back higher resolution videos that have been downloaded through the GoPro App and played back on a phone. Some phones can have a difficult time playing back high resolution video smoothly. If playback is choppy the actual video file is likely fine, it is just a playback issue on the specific phone and will likely play back smoothly on other players As a workaround, you can try using 1080-30 or downloading the low resolution videos instead. For more information,...
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The GoPro Album is in the same place where you access your other photo albums on your phone (Camera Roll, Gallery, etc.). Note: On some Android devices you may find that a separate GoPro Album is not created and the files are saved to the default Gallery.
If you are connected to your camera you find the battery percentage level in the Settings menu. You can enter settings by pressing the wrench icon in the lower right of the Command and Control screen.