What is your request about?

Gopro-app

GoPro App


Product Updates

Answers to the most common questions:

Supported Resolutions for Playback and Copy in the GoPro App

Not all devices support Copy and Playback in the same way. This article lays out the differences by device and capture mode. Capture Mode1iPhone 5siPhone 5c/5/4s & iPad 3/4/miniiPhone 4 & iPad 2Android 4.3 (Samsung S4)Windows 8 (Nokia 920) Copy/SharePlaybackCopy/Share/PlaybackCopy/Share/PlaybackCopy/SharePlaybackCopy/SharePlayback Photos Yes Yes Yes Yes Yes Yes 1440p48fps No No No No Yes No Yes No 1440p30fps LRV Only Yes LRV Only LRV Only Yes Yes Yes Yes 1440p24fps LRV Only Yes LRV Only LRV Only Yes Yes Yes Yes 1080p60fps Yes Yes LRV Only LRV Only Yes Yes Yes Yes... Read More »

iOS Photo Album Authorization for the GoPro App

On an iOS device, in order to use the new Copy and Share features you need to authorize the GoPro App to have access to your device's native photo album.  If you have not authorized the app you will get a message that states: "GoPro is not allowed to access your photos. This may be the result of your device's privacy settings" When you first launches the app you will be prompted to authorize the photo album access, you need to select OK to copy media from the GoPro device.  ... Read More »

GoPro App - PREVIEW NOT SUPPORTED or BUSY Message

There are a few situations in which you will experience a Preview Not Supported or a Busy message in the GoPro App. Here is a list of some possible reasons: Camera preview is disabled once you start recording if Protune is turned ON in your HD HERO2 or HERO3 camera.  It is also disabled when you record in certain resolutions and when you are taking pictures.  See this article for information on what resolutions are supported for preview in the GoPro App. Once you stop recording or stop taking pictures, preview... Read More »

Updating Camera Software for GoPro App Compatibility

In order to use the new features in the latest GoPro App update, it is requires to update your GoPro camera software. If you do not update your camera software you will get a message within the GoPro App that states: "Firmware Update Required". For information on how to update your firmware, see the following FAQs: HERO3 instructions HD HERO2 instructions

HERO3 and HD HERO2 Resolutions Supported by GoPro App Preview (iOS and Android OS)

The following chart shows the supported video resolutions for video preview in the GoPro App. *If preview doesn't start using 960p, try using a different resolution such as: 1080p or 720p

GoPro App - Why are thumbnails displayed for videos that cannot be played or downloaded?

This is normal. The reason is that we want you to be able to see what content you have on your camera even if your phone doesn't support playing back or downloading that content. One example of content that will cause this if you are trying to play back video recorded in Protune. This isn't the only possibility though, check out this article which describes what can and can't be played back and copied on various devices: Supported Resolutions for Playback and Copy If you try to play this type of... Read More »

GoPro App - Downloading High Resolution vs. Low Resolution Video

This article compares the differences and benefits of downloading high resolution and low resolution video. Video Quality High resolution videos are better quality, but depending on your intended use, a low resolution file might be good enough.  If you are looking to share video online the low resolution videos will still look good.  Try it out to see if you like it, that's the best way to determine what will work best for you. Note: Playback via the app is always low resolution because it takes a lot of data and... Read More »

GoPro App Only Works When Airplane Mode is ON

If turning on Airplane mode on your device is the only way you can connect to your camera, or get Live Preview to work with the GoPro App, then your device's APN settings are preventing the GoPro App from working on your device.  There are apps that affect data compression and your device's APN settings, which ends up conflicting with the GoPro App. Some examples of these apps are: Onavo APN-Switch   APN OnOff Snappli If you have any of these apps, you'll need to uninstall that particular app and restore your... Read More »

Is it Possible to Connect and Control Multiple Cameras in the GoPro App?

This is not currently supported. You will need to switch between wireless networks for each camera, so it will connect to one camera at a time.

Why Should I Download Video or Photo Files to My Mobile Device in the GoPro App?

There are a couple of benefits in downloading video or photos to your mobile device: It is required to download the files if you want to share them via your phone through email, social media, or text message. If your SD card is getting full it is a convenient way to save the files.